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- Tasks: Manage reservations and ensure a seamless booking experience for guests.
- Company: Join a vibrant hotel team dedicated to exceptional guest services.
- Benefits: Enjoy flexible hours, training opportunities, and a dynamic work environment.
- Why this job: Perfect for those passionate about hospitality and customer service.
- Qualifications: Excellent communication skills and attention to detail are essential.
- Other info: Opportunity to grow within the company and enhance your career in hospitality.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a dedicated and enthusiastic Reservation Sales Agent to join our team on a 36 hour per week contract. The ideal candidate will play a crucial role in providing exceptional guest services by managing reservations and ensuring a seamless booking experience for our clients. This position requires excellent communication skills, attention to detail, and a passion for hospitality.
- To be responsible for selling the hotel and achieving maximum room occupancy at all times, making additional sales on upgraded packages or food & beverage options.
- To communicate with customers through various methods e.g. by telephone, via email, and in person.
- To ensure all bookings received are recorded correctly and updated when confirmed or amended.
- To ensure all correspondence is answered promptly and filed accurately.
- To be aware of customer requirements in order to eliminate customer complaints.
- To deal with guest complaints relating to their bookings and communicate their concerns to the appropriate manager.
- To assist with training other Team Members on the reservations system as requested and to keep accurate training records.
- To hand over at the end of the shift to the other Revenue Office Team Members, Sales Office Manager or the most senior person on Reception Shift, as appropriate.
- To maintain a professional working relationship and good communication with the Conference & Events Sales Team.
- To provide up-to-date information for all departments as agreed.
- To keep the reservations office/area clean and tidy at all times.
- To consult with the Sales Office Manager in respect of group/agency bookings.
- To liaise with the Sales Office Manager regarding special rates/discounts where not already pre-arranged.
- To attend meetings as required.
- To undertake any other reasonable project as requested by your Sales Office Manager to grow and improve the business.
- To operate I.T. systems in line with Company standards.
- To attend when required both internal and external training courses.
- To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health & Safety at work, fire procedures and other statutory legislation.
- To be fully aware of and comply with hotel and Company rules and regulations as detailed in the Company Handbook, on notice boards and in policies and procedures.
Hotel Reservations Agent employer: Michels & Taylor
Contact Detail:
Michels & Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations Agent
✨Tip Number 1
Familiarise yourself with the hotel and its offerings. Knowing the ins and outs of the services, packages, and amenities will help you stand out during the interview process, as you'll be able to demonstrate your passion for the hospitality industry.
✨Tip Number 2
Practice your communication skills. Since this role involves interacting with customers through various channels, consider role-playing scenarios with friends or family to enhance your ability to handle inquiries and complaints effectively.
✨Tip Number 3
Research common booking systems used in the hospitality industry. Being knowledgeable about these systems can give you an edge, as it shows your commitment to learning and adapting quickly to the tools you'll be using.
✨Tip Number 4
Network with professionals in the hospitality sector. Attend local events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals for the position you're interested in.
We think you need these skills to ace Hotel Reservations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reservations. Emphasise any previous roles in hospitality or sales, and showcase your communication skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully managed bookings or resolved customer complaints in the past.
Showcase Your Skills: In your application, clearly outline your proficiency with IT systems and any experience you have with reservation software. Highlight your ability to work under pressure and maintain a professional demeanor.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates your attention to detail, which is crucial for this role.
How to prepare for a job interview at Michels & Taylor
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for the hospitality industry. Share experiences where you went above and beyond to ensure customer satisfaction, as this role is all about providing exceptional guest services.
✨Demonstrate Communication Skills
Since the job involves communicating with customers through various methods, be prepared to showcase your communication skills. Practice answering questions clearly and concisely, and consider role-playing common scenarios you might encounter in the role.
✨Highlight Attention to Detail
Attention to detail is crucial for a Reservations Agent. Bring examples of how you've successfully managed bookings or handled customer requests in the past, ensuring accuracy and efficiency in your work.
✨Prepare for Problem-Solving Questions
Expect questions about how you would handle guest complaints or booking issues. Think of specific examples from your past experiences where you resolved problems effectively, demonstrating your ability to stay calm under pressure.
