CRM Solution Architect in Plymouth

Are you keen to find an exciting new role where you will be part of a dynamic, forward-thinking, agile team? We help enterprises and individuals navigate change to find a positive future. We are a flexible, friendly, and inclusive organisation with a clear focus on fresh thinking as well as growth and success. We value and nurture our people's potential and inspiration, providing a creative, open, and collaborative environment for career development and success.

Our business services teams continuously seek ways to innovate and attract and retain the best clients and brightest people. Central to our culture is our nurturing, friendly, and flexible environment that genuinely allows our people to grow and flourish, both professionally and personally.

We have an exciting opportunity to join our growing IT team as a Solutions Architect in our Exeter office. The role acts as a technical solution provider to the business, delivering high-quality application enhancements, automation, and integrations that improve efficiency, data quality, and user experience.

You will bring a strong understanding of Microsoft technologies and Artificial Intelligence, applying these where appropriate to automate processes and deliver practical, innovative solutions. You will also improve processes in the business to save Fee Earner time or enhance back-office processes to support Fee Earners.

• Automation & Microsoft Technologies

• Delivering automation using Microsoft 365, Power Platform, and Azure services
• Developing bespoke solutions using C#, SQL, JavaScript, Python, and related technologies
• Supporting reporting, data warehousing, and analytics requirements

• Applying practical understanding of AI and LLM-based solutions to improve business processes
• Introducing AI-enabled capabilities within agreed governance and compliance frameworks
• Identifying opportunities where AI or automation can deliver measurable business value

• Building and maintaining integrations between core systems and third-party platforms
• Reviewing existing configurations and customisations, recommending and delivering improvements
• Working closely with Business Analysts, Project Managers, and stakeholders

The IT team is the firm's centre of innovation. They support existing hardware and software while leading the way in developing processes and efficiencies through new software and technology. Made up of innovative, tech-savvy, and forward-thinking IT specialists, business analysts, and project managers, the team supports technology across all our offices.

We take a flexible, agile approach to working patterns. As a team, we agree on the best working arrangements that enable us to provide exceptional client service, collaborate with colleagues, and achieve the right home/work balance. We are open to discussing flexible working and empower any candidate to propose a flexible working pattern to meet their needs.

We are looking for someone who understands our values and thrives in our culture. The ideal candidate will play a key role in driving the firm's digital transformation and implementing leading technologies to enhance business processes. This role is an ideal opportunity to lead and collaborate on high-impact business software initiatives.

• Strong knowledge of Microsoft 365, Power Platform, and Azure
• Good working understanding of Artificial Intelligence
• Experience in a professional services or legal environment is desirable, along with knowledge of BI, reporting, and data warehousing solutions
• Able to balance technical excellence with commercial awareness
• Proven ability to be flexible and work hard, both independently and in a team

We embrace change and constantly evolve to meet our people's diverse needs, just as we help our clients navigate and stay ahead of developments, moving forward together.

We do not discriminate on grounds of race, gender, marital status, age, religion, colour, nationality, ethnic origin, disability, or sexual orientation in the selection, recruitment, and treatment of our staff. As part of our recruitment policy, candidates are subject to pre-employment screening checks, including DBS screening, adverse media checks, financial screening, and verification of employment history, right to work in the UK, and any relevant qualifications and memberships. No agencies please; any agency assistance will be via invitation only.