Receptionist & Client Hospitality Assistant (12 month FTC 35 hours per week) in Exeter

Michelmores is the destination law firm for the ambitious, the imaginative and the distinctive. We help enterprises and individuals navigate change to find a positive future. We are a flexible, friendly and inclusive organisation with a clear focus on fresh thinking as well as growth and success. We value and nurture our people’s potential and inspiration and provide a creative, open and collaborative environment in which to develop a career and succeed.

We have an opportunity for a Receptionist and Client Hospitality Assistant to join our ambitious Business Services Team in our Exeter office on a 12-month fixed term contract for 35 hours per week. In this role you will provide efficient and effective service to our internal and external clients, including provision of high-quality hospitality and meeting room support. This will include:

• Greeting visitors and allowing them entry to the building.
• Answering client telephone calls primarily for Exeter and Sidmouth.
• Monitoring daily requests for client hospitality and preparing all orders accordingly and in good time for each meeting.
• Preparing coffee, hot water, a selection of cold drinks, biscuits and serving buffet lunches.
• Co-ordinating books for Interview Rooms, Boardroom and car parking spaces.
• Creating and ordering business cards across the Firm.
• Booking taxis as required.

Covering legal document production, facilities, reception, catering, post, archiving and office support, our Operational Services team keeps our offices running. The team plays a key role in delivering a first-class service to our clients when they visit our offices, maintains our shared working spaces and supports the lawyers in completing their day-to-day activities.

We take a flexible, agile approach to working patterns. As a team we agree together on the best working arrangements that will enable each of us to provide exceptional client service, collaborate and connect with colleagues, and achieve the right home/work balance.

We are looking for somebody who will understand our values and thrive in our culture. The role will be based in our Exeter office and the ideal candidate will have:

• Recent experience of working in a front of house role within a professional services environment desirable.
• Experience of working in a hospitality or customer service environment.
• Knowledge of food hygiene practices would be advantageous.
• Grade C or above in Maths and English at GCSE (or equivalent).

Other skills required include:

• Excellent, demonstrable customer service skills.
• Excellent communication skills, both verbal and written.
• Self-motivated; ability to work on own initiative.
• Positive and proactive approach to work.
• Excellent team working skills.
• Excellent organisational, prioritisation and coordination skills.
• The desire to provide high levels of service.
• Ability to work within a team and to communicate effectively with all levels across the firm.
• Ability to manage high volumes of work.
• Excellent attention to detail.

This is a great opportunity to join a Firm which believes potential, inspiration, and teamwork should be valued and nurtured. We work hard to create and sustain an open and collaborative environment. We embrace change and constantly evolve to meet our people’s diverse needs, in the same way that we help our clients to navigate and stay ahead of developments, to move forward together.

Michelmores LLP is an Equal Opportunities Employer. We do not discriminate on grounds of race, gender, marital status, age, religion, colour, nationality, ethnic origin, disability or sexual orientation in the selection, recruitment and treatment of our staff. View our Inclusion and Belonging pages for more information.

As part of our recruitment policy our candidates are subject to pre-employment screening checks. The Employee Screening Process includes DBS screening, adverse media checks, financial screening, and will also involve verification of employment history, your right to work in the UK and any relevant qualifications and memberships.

If you would like further information around this, at this stage, please get in touch with our recruitment team (careers@michelmores.com).