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- Tasks: Manage high-value personal injury claims from start to finish with expert negotiation skills.
- Company: Join a leading specialist claims organisation known for its supportive and professional environment.
- Benefits: Enjoy a salary up to £50,000, hybrid working options, and ongoing training opportunities.
- Why this job: This role offers career growth in a dynamic setting while making a real impact on clients' lives.
- Qualifications: Extensive experience in high-value personal injury claims and strong negotiation skills required.
- Other info: Modern offices near Diss train station with free on-site parking.
The predicted salary is between 36000 - 60000 £ per year.
Michelle Denny Recruitment Consultancy is pleased to be partnering with a leading, specialist claims organisation in their search for an experienced Complex Claims Handler with a strong background in Personal Injury. This is a standout opportunity for professionals with proven experience managing high-value motor PI claims, including cases valued at £100,000 and above. Salary up to £50,000 depending on level of experience, option of hybrid working.
Based in Diss, South Norfolk, the business offers a hybrid working option, (3 days in the office and 2 days WFH) combining office presence with the flexibility to work from home part of the week.
The Role
As a Complex Claims Handler, you will take ownership of a caseload of high-value, technically challenging motor personal injury claims, seeing them through from first notification to resolution. Your role will involve in-depth investigation, liability assessments, and settlement negotiation, all delivered with a high level of technical competence and customer care.
Key Responsibilities
- Handle your own caseload of complex personal injury motor claims, including those exceeding £100,000 in value.
- Investigate liability thoroughly and assess quantum using medical reports and supporting evidence.
- Negotiate and settle claims directly with solicitors, insurers, and third parties.
- Identify and manage any indications of fraud or exaggerated claims.
- Work collaboratively with legal and medical experts to bring claims to fair resolution.
- Maintain accurate records, reserves, and follow internal processes efficiently.
- Keep up to date with personal injury case law, legislative updates, and best practice guidelines.
What We’re Looking For
- Extensive experience in handling high-value and complex personal injury motor claims, ideally within an insurer, MGA, or legal environment.
- Confident working on cases valued above £100,000, including litigated matters.
- Strong understanding of liability, quantum, and medical evidence interpretation.
- Excellent negotiation, communication, and decision-making skills.
- Ability to manage a busy and varied caseload independently.
- A collaborative team player who can also offer guidance to peers when required.
- Detail-oriented, organised, and driven by achieving fair and timely outcomes.
What’s on Offer
- A competitive salary of up to £50,000, depending on level of experience.
- Hybrid working option with a blend of office-based and WFH flexibility.
- Career growth opportunities in a thriving, forward-thinking company.
- Supportive and professional team environment with ongoing training.
- Modern offices within walking distance of Diss train station and free on-site parking.
If you’re a Personal Injury specialist ready to take on more complex, high-value claims in a progressive and supportive setting, we’d love to hear from you! Simply apply online or contact Julie Cloke on 01379 779829 at Michelle Denny Recruitment Consultancy for a confidential discussion.
Complex Claims Handler in Diss employer: Michelle Denny Recruitment Ltd
Contact Detail:
Michelle Denny Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Claims Handler in Diss
✨Tip Number 1
Familiarise yourself with the latest personal injury case law and legislative updates. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the personal injury sector, especially those who handle high-value claims. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss specific examples of complex claims you've handled in the past. Highlight your negotiation skills and how you successfully resolved challenging cases, as this will showcase your expertise to potential employers.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailor your approach to align with their ethos, showing that you're not just a fit for the role, but also for the team.
We think you need these skills to ace Complex Claims Handler in Diss
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling high-value personal injury claims, especially those over £100,000. Use specific examples to demonstrate your skills in negotiation and liability assessment.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your relevant experience and how it aligns with the responsibilities of a Complex Claims Handler. Be sure to express your enthusiasm for the opportunity.
Highlight Relevant Skills: In your application, emphasise your negotiation skills, attention to detail, and ability to manage a busy caseload. These are key attributes the company is looking for, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your professionalism and attention to detail, which are crucial in this role.
How to prepare for a job interview at Michelle Denny Recruitment Ltd
✨Showcase Your Experience
Be prepared to discuss your previous experience handling high-value personal injury claims. Highlight specific cases you've managed, especially those valued over £100,000, and explain the strategies you used to achieve successful outcomes.
✨Demonstrate Technical Knowledge
Brush up on your understanding of liability assessments and quantum calculations. Be ready to discuss how you interpret medical reports and supporting evidence, as this will be crucial in showcasing your technical competence.
✨Prepare for Negotiation Scenarios
Since negotiation is a key part of the role, think of examples where you've successfully negotiated settlements. Practice articulating your approach and the techniques you use to reach fair resolutions with solicitors and insurers.
✨Emphasise Team Collaboration
While you'll be managing your own caseload, it's important to show that you can work well within a team. Prepare examples of how you've collaborated with legal and medical experts in the past to resolve complex claims.
