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- Tasks: Lead and inspire a dynamic Client Care Team in a fast-paced legal environment.
- Company: Join a forward-thinking legal firm specialising in personal injury claims.
- Benefits: Enjoy a supportive workplace, clear progression, ongoing training, and free on-site parking.
- Why this job: Make a genuine impact while developing your leadership skills in a client-focused culture.
- Qualifications: Proven team leadership experience, strong communication skills, and a passion for supporting others.
- Other info: This role offers a chance to drive performance and client satisfaction in a rewarding setting.
The predicted salary is between 36000 - 60000 £ per year.
Michelle Denny Recruitment Consultancy are delighted to be working with a forward-thinking legal firm specialising in personal injury claims, in their search for a confident and experienced Administration Team Lead. This is a fully office-based role, working hours are Monday-Friday 9am-5.30pm, with a salary equal to your level of expertise.
The Role
As Administration Team Lead, you'll manage the day-to-day operations of our fast-paced Client Care Team, the first voice and support our client's experience. You'll ensure smooth workflow, top-tier service delivery, and provide leadership that drives performance, growth, and client satisfaction.
Key Responsibilities – List not exhaustive
- Lead, support, and inspire the Client Care Team
- Manage team performance, workloads, annual leave and absences.
- Oversee new personal injury referrals and allocate tasks effectively.
- Deliver training, development, and performance reviews.
- Represent the team in leadership meetings and share key KPIs with senior management.
- Build and maintain excellent, value-adding working relationships with colleagues across the business to explore new ideas and developments alongside sharing best practice.
- Ensure compliance with company policies and regulations.
- Collaborate with other teams, both third parties and across the business.
- Develop relationships with clients and colleagues by providing a friendly, efficient service.
- Key holder for opening and closing the office at the start and end of a shift.
You will have
- Proven experience in team leadership (legal, insurance or client services environment preferred)
- Strong knowledge of industry regulations and standards.
- Exceptional communication and client care skills
- Strong organisational and multitasking abilities
- A natural leader with a coaching mindset
- High attention to detail and a drive for continuous improvement
- Passion for supporting others to reach their potential.
- Experience with use of MOJ portal
What We Offer
- A supportive, inclusive workplace with a great team culture
- Clear progression and development opportunities
- Ongoing training and development support
- Company pension scheme
- Free on-site parking
- Employee Assistance Programme (legal advice, counselling, wellbeing support)
This is more than just a team lead role. It's your chance to make a genuine impact in a company that values your growth, ideas, and leadership. Ready to lead a dynamic, high-performing team in a specialist legal environment where client care is at the heart of everything, then we want to hear from you!
If you would like to know more, contact Julie Cloke on 01379 779829 or simply apply online.
Administration Team Lead in Diss employer: Michelle Denny Recruitment Ltd
Contact Detail:
Michelle Denny Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Team Lead in Diss
✨Tip Number 1
Familiarise yourself with the personal injury claims process and the specific regulations that govern it. This knowledge will not only help you understand the role better but also demonstrate your commitment to the field during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Think about specific challenges you've faced and how you overcame them, as this will highlight your capability to inspire and support others.
✨Tip Number 3
Network with professionals in the legal and client services sectors. Engaging with others in the industry can provide valuable insights and may even lead to referrals or recommendations that could strengthen your application.
✨Tip Number 4
Prepare to discuss how you would enhance client care within the team. Think of innovative ideas or improvements you could implement, as this will show your proactive approach and dedication to client satisfaction.
We think you need these skills to ace Administration Team Lead in Diss
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in team leadership, particularly in legal or client services environments. Use specific examples that demonstrate your ability to manage performance and inspire a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client care and your leadership style. Mention how your skills align with the key responsibilities of the Administration Team Lead role and express your enthusiasm for making an impact.
Highlight Relevant Skills: In your application, emphasise your strong communication skills, organisational abilities, and attention to detail. Provide examples of how you've successfully managed workloads and developed team members in previous roles.
Showcase Continuous Improvement: Demonstrate your commitment to continuous improvement by mentioning any training or development initiatives you've led or participated in. This will show that you are proactive and dedicated to enhancing team performance.
How to prepare for a job interview at Michelle Denny Recruitment Ltd
✨Showcase Your Leadership Skills
As an Administration Team Lead, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you inspired and supported your colleagues to achieve their goals.
✨Understand the Legal Environment
Familiarise yourself with the legal industry, particularly personal injury claims. Being knowledgeable about industry regulations and standards will show that you're serious about the role and can navigate the complexities of the environment.
✨Emphasise Communication Skills
Exceptional communication is key in this role. Be ready to discuss how you've effectively communicated with clients and team members in previous positions, and provide examples of how you resolved conflicts or improved client satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and multitasking abilities. Think of situations where you've had to manage workloads or handle difficult client interactions, and be prepared to explain your thought process and outcomes.
