At a Glance
- Tasks: Lead a busy coffee lounge, managing operations and developing a passionate team.
- Company: Join Angela's Coffee Lounge, part of a successful local family business.
- Benefits: Competitive salary, profit-related bonus, 30 days' leave, and genuine autonomy.
- Other info: Opportunity for growth in a dynamic and supportive environment.
- Why this job: Make a real impact while maintaining the warmth of a beloved local spot.
- Qualifications: Proven hospitality management experience and strong people leadership skills.
The predicted salary is between 38000 - 38000 £ per year.
- Hospitality General Manager
- Diss, Norfolk | £38,000 negotiable + profit-related bonus | Full time, permanent
- We're working with
Angela's Coffee Lounge, part of John Doe , to find an experienced Hospitality General Manager to lead this busy and much-loved local business in Diss.
This is a hands-on leadership role for someone with strong commercial experience gained within hospitality, restaurants, food and beverage, garden centre hospitality, farm shops, hotels or another busy food-led operation.
Angela's already has a loyal customer base, a strong local reputation and a team that cares.
What it needs now is someone who can bring more commercial focus, structure and consistency to the day-to-day operation, without losing the warmth that makes it what it is.
You'll have real autonomy across the whole business: people, rotas, purchasing, margins, waste, service standards and customer experience.
You'll understand the numbers behind the operation, spot where things could work better and have the confidence to make those changes happen.
Just as importantly, you'll know how to bring the team with you. This is about making a good business work better, not changing everything that customers already love about it.
- What you'll be doing
- Taking overall responsibility for the day-to-day operation
- Leading, supporting and developing the team, with clear expectations and accountability
- Managing staffing levels, rotas and labour costs
- Monitoring sales, margins and other key performance measures
- Reviewing purchasing, stock control, pricing and supplier arrangements
- Reducing waste and identifying opportunities to improve profitability
- Maintaining high standards of food, drink, service and presentation
- Ensuring food safety, health and safety and other compliance requirements are met
- Handling customer feedback and maintaining an excellent customer experience
- Providing clear operational and financial reporting to the owners
- Identifying and implementing practical improvements across the business
- What you'll bring
- Proven management experience within hospitality, restaurants, food and beverage, food-led retail or another busy customer-facing operation
- Strong people leadership and team development experience
- Good commercial awareness, including labour costs, margins, cost control and profitability
- Confidence using figures, KPIs and performance information to make decisions
- Experience managing operational standards and customer experience
- A practical, organised and hands-on management style
- The confidence to introduce change thoughtfully and positively
- A coffee shop background isn't essential. We'd be equally interested in experienced
General Managers, Restaurant Managers, Hospitality Managers, Food & Beverage Managers or Operations Managers who can demonstrate strong commercial and people leadership.
- What's on offer
- £38,000 salary, negotiable depending on experience
- Profit-related bonus
- Full-time, permanent position, five days per week including Saturdays
- 30 days' annual leave
- Genuine autonomy to shape and improve the operation
- The backing of John Doe, a successful local family business
If you're an experienced hospitality manager who enjoys the commercial side of running a business just as much as the people and customer side, we'd be very happy to hear from you.
Apply today or contact Michelle Denny for a confidential conversation about the opportunity.
Hospitality Manager in Norwich employer: Michelle Denny Recruitment Consultancy
Jackamans Solicitors is an excellent employer, offering a unique opportunity for a Senior Conveyancer to join a respected and long-established local firm in Diss, Norfolk. With a focus on employee growth and a supportive work culture, this role not only allows for the management of a varied caseload but also provides a pathway for future leadership within the team. The firm values its employees and fosters a collaborative environment, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Michelle Denny Recruitment Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager in Norwich
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Michelle Denny Recruitment Consultancy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Michelle Denny Recruitment Consultancy
Don't be shy about reaching out to Michelle Denny Recruitment Consultancy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Manager in Norwich
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Michelle Denny Recruitment Consultancy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Michelle Denny Recruitment Consultancy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
