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- Tasks: Support tire fitting services by building quotes and managing appointments.
- Company: Join Michelin, a leader in the tyre industry with a strong commitment to customer service.
- Benefits: Starting salary of £27,000, healthcare savings, bonus scheme, and 25 days holiday.
- Other info: A dynamic role that offers growth opportunities in a supportive environment.
- Why this job: Be part of a vital team ensuring smooth operations in essential industries.
- Qualifications: Experience with Salesforce and SAP, plus strong time management skills.
The predicted salary is between 27000 - 27000 £ per year.
Michelin is seeking a Customer Service Representative in Cannock to support tire fitting and maintenance services. This role is vital for ensuring smooth operations in essential industries.
Responsibilities include:
- Building customer quotes
- Negotiating
- Managing service appointments using CRM tools
Ideal candidates should have:
- Experience with Salesforce and SAP
- Ability to remain calm under pressure
- Strong time management skills
The position offers a starting salary of £27,000 plus a comprehensive benefits package including healthcare savings, bonus scheme, and 25 days of holiday.
On-Site Customer Service & Quotes Specialist employer: Michelin
Contact Detail:
Michelin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Customer Service & Quotes Specialist
✨Tip Number 1
Get to know the company! Research Michelin's values and culture so you can show how you fit in. When you apply through our website, mention specific things about the company that resonate with you.
✨Tip Number 2
Practice your negotiation skills! Since the role involves building quotes and negotiating, think of scenarios where you can demonstrate your ability to handle tough conversations. We recommend role-playing with a friend or using online resources.
✨Tip Number 3
Show off your CRM skills! If you've used Salesforce or SAP before, be ready to discuss your experience. We suggest preparing examples of how you’ve used these tools to improve customer service or streamline processes.
✨Tip Number 4
Stay calm under pressure! Think of times when you’ve had to manage multiple tasks at once. We want you to share those stories during interviews to highlight your time management skills and how you thrive in busy environments.
We think you need these skills to ace On-Site Customer Service & Quotes Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM tools like Salesforce and SAP. We want to see how your skills match the role, so don’t be shy about showcasing your customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the On-Site Customer Service & Quotes Specialist role. Share specific examples of how you've handled pressure and managed time effectively.
Showcase Your Negotiation Skills: Since negotiating is part of the job, include any relevant experiences where you’ve successfully negotiated terms or resolved conflicts. We love seeing how you can handle tough situations with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Michelin
✨Know Your CRM Tools
Make sure you brush up on your knowledge of Salesforce and SAP before the interview. Be ready to discuss how you've used these tools in past roles, as this will show that you're prepared and understand the technical requirements of the job.
✨Showcase Your Negotiation Skills
Prepare examples of how you've successfully negotiated with customers or managed service appointments in the past. This will demonstrate your ability to handle the responsibilities of building quotes and managing customer expectations effectively.
✨Stay Calm Under Pressure
Think of scenarios where you had to remain calm during a stressful situation. Share these experiences during the interview to highlight your ability to maintain composure, especially in a fast-paced environment like customer service.
✨Time Management is Key
Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to mention specific strategies or tools you use to stay organised, as this role requires juggling multiple appointments and customer needs.