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For Companies At a Glance
- Tasks: Support customers with quotes, calls, and service scheduling in a fast-paced environment.
- Company: Join Michelin's Solideal-on-Site team, known for expert tyre fitting services.
- Benefits: Enjoy a competitive salary, health cash plan, 25 days holiday, and free premium tyres.
- Why this job: Make a real impact by keeping essential operations running smoothly for vital goods.
- Qualifications: Experience with Salesforce and SAP is a plus; strong communication and time management skills required.
- Other info: Diverse and inclusive workplace with excellent training and career growth opportunities.
The predicted salary is between 27000 - 27000 £ per year.
Customer Service Representative – Hednesford
Michelin is looking for a confident, organised Customer Service Representative to join our Solideal‑on‑Site team in Hednesford. Solideal‑on‑Site is part of the Michelin Group, delivering expert tyre fitting and maintenance services directly to industrial and materials handling customers.
Location: Hednesford
Monday – Friday, Full‑Time
Salary: £27,000 + Benefits
What You’ll Be Doing
- Building customer quotes with care and attention to detail
- Negotiating with customers to close open quotes
- Handling incoming calls and responding to queries with professionalism
- Creating work orders and scheduling service appointments
- Using CRM tools to manage customer records and service activity
- Working closely with internal teams and external contractors to ensure smooth delivery
What You’ll Bring
- Experience with Salesforce and SAP is a real advantage. You don’t need to be an Excel expert – just confident using systems to track, update, and follow through
- A curious mindset and a focus on getting things right
- Ability to ask thoughtful questions to ensure clarity and accuracy
- Calm under pressure, with good time management and a team‑first attitude
Comprehensive Benefits Package
- Health cash plan that helps you save on essential healthcare expenses such as dental and optical services
- 25 days holiday a year, in addition to bank holidays, with the number of holiday days increasing after two years of service
- Flexibility to buy or sell additional holiday days to suit your life‑work balance
- FREE premium tyres for your vehicle
- Enhanced maternity/paternity leave to support you during important family moments
- Employee Assistance Programme provides free, confidential advice and counselling
- In‑house training centre providing various training programs and courses to help you enhance your skills and achieve your career goals
Next Steps
If this sounds like the role for you, apply now! Send us your CV and let’s talk about next steps.
At Michelin, we acknowledge that a diverse and inclusive work environment is fundamental to driving innovation, nurturing creativity, and establishing a space where each employee can thrive and succeed. As a dedicated equal opportunities employer, we welcome applicants from all backgrounds to apply and contribute to our team. We strongly believe that diversity enriches our work culture and drives our success. Should you require any reasonable adjustments to facilitate your participation, please let us know.
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Customer Service Representative - Hednesford employer: Michelin
Contact Detail:
Michelin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Hednesford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solideal-on-Site and the Michelin Group. Understanding their values and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview and showcase your problem-solving skills.
✨Tip Number 3
Show off your tech skills! Since the job mentions using CRM tools like Salesforce and SAP, be ready to discuss your experience with these systems. If you’ve used similar software, highlight that too—it shows you can adapt quickly!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Representative - Hednesford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight any relevant experience with software tools like Salesforce or SAP, and don’t forget to showcase your ability to stay calm under pressure!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for our team. Share specific examples of how you've handled customer queries or managed multiple tasks effectively in the past.
Showcase Your Team Spirit: We love team players! In your application, mention times when you’ve collaborated with others to achieve a common goal. This will show us that you understand the importance of working closely with internal teams and external contractors.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Solideal-on-Site!
How to prepare for a job interview at Michelin
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative and the specific tasks mentioned in the job description. Familiarise yourself with the company, Solideal-on-Site, and its connection to Michelin. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Skills
Be ready to discuss your experience with CRM tools like Salesforce and SAP. Prepare examples of how you've used these systems in previous roles to manage customer records or handle queries. Highlight your ability to stay calm under pressure and manage multiple tasks effectively.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding. This shows that you value clarity and accuracy, which is crucial for a role that involves negotiating and building customer quotes.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking questions not only shows your interest but also helps you determine if the company is the right fit for you.
