At a Glance
- Tasks: Support customers and learn essential skills while completing your apprenticeship.
- Company: Join Michelin, a leading mobility company with a focus on innovation.
- Benefits: Earn £18,600 per year while gaining a recognised qualification.
- Other info: Diverse and inclusive workplace with excellent support for your growth.
- Why this job: Kickstart your career in customer service and make a real impact.
- Qualifications: GCSEs in Maths and English, plus two A Levels or equivalent.
The predicted salary is between 18600 - 18600 £ per year.
Working hours: Monday to Friday
Location: Cannock, fully on-site
Salary: £18,600 per year
Are you looking for an opportunity to start your career in customer service while gaining a recognised qualification? Are you organised, keen to learn and comfortable speaking with customers?
We’re looking for a Customer Service Apprentice to join our Solideal-on-Site team in Cannock. You’ll learn how to provide accurate, helpful support to customers while developing valuable workplace skills and completing your apprenticeship coursework.
Solideal-on-Site is part of the Michelin Group, delivering expert tyre fitting and maintenance services directly to industrial and materials handling customers. From warehouses to distribution centres, our work helps to keep essential operations running smoothly.
This role plays an important part in keeping our customers’ operations moving. When forklifts stop, warehouses can stall, disrupting the movement of essential goods. By supporting customers and helping to organise services effectively, you’ll contribute to keeping supply chains running while developing your confidence, knowledge and customer service skills.
What You’ll Be Doing
- Prepare customer quotes accurately and with close attention to detail
- Follow up open quotes and communicate clearly with customers
- Handle incoming calls and respond to customer queries professionally
- Create work orders and schedule service appointments
- Use customer relationship management systems to update records and service activity
- Work with internal teams and external contractors to support smooth service delivery
- Manage your workload and complete administrative tasks accurately
- Complete the coursework and learning activities required for your apprenticeship
Essentials
- GCSEs at grades 9–4, or equivalent, in Maths and English
- A minimum of two A Levels at grade C or above, or equivalent
- A genuine interest in customer service and a willingness to learn
- Basic IT skills
- Eligible to work in the UK
What You’ll Bring
- A positive and curious approach to learning
- Good communication skills and the confidence to ask questions
- A careful approach, with a focus on accuracy
- Good organisation and time-management skills
- A calm and professional manner
- A team-first attitude and willingness to support colleagues
- The commitment to balance workplace responsibilities with apprenticeship coursework
About Michelin
As the leading mobility company, we work with tyres, around tyres and beyond tyres to enable Motion for Life. Dedicated to enhancing our clients’ mobility and sustainability, Michelin designs and distributes the most suitable tyres, services and solutions for our customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide variety of industries, from aerospace to biotech.
Next Steps
If you’ve got this far, then this is definitely the role for you. Apply now. Send us your CV and let’s talk about next steps.
At Michelin, we acknowledge that a diverse and inclusive work environment is fundamental to driving innovation, nurturing creativity, and establishing a space where each employee can thrive and succeed. As a dedicated equal opportunities employer, we welcome applicants from all backgrounds to apply and contribute to our team. We strongly believe that diversity enriches our work culture and drives our success.
Furthermore, we understand the importance of creating a supportive and inclusive interview process. Should you require any reasonable adjustments to facilitate your participation, please don't hesitate to let us know by emailing: disability.confidentUK@michelin.com.
Customer Service Apprenticeship in Cannock employer: Michelin
At MICHELIN Connected Fleet, we pride ourselves on being an exceptional employer that champions innovation and sustainability in the mobility technology sector. Our inclusive work culture fosters collaboration among a diverse team of over 400 employees from 30 nationalities, providing ample opportunities for personal and professional growth through various development programmes. Located in the vibrant heart of London, we offer a hybrid working model that promotes work-life balance, ensuring our team members can thrive both personally and professionally while contributing to our mission of leading sustainable mobility.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprenticeship in Cannock
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Michelin.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Michelin. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprenticeship in Cannock
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Michelin.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Michelin and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Michelin
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Michelin. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Michelin will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
