At a Glance
- Tasks: Deliver top-notch customer support while juggling calls and admin tasks.
- Company: Join Michelin's dynamic team in Cannock, part of a global leader.
- Benefits: Enjoy a competitive salary, bonus, health plan, and 25 days holiday.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact by keeping essential operations running smoothly.
- Qualifications: Experience with Salesforce/SAP is a plus; strong communication skills required.
The predicted salary is between 27000 - 27000 £ per year.
Working Hours: Monday – Friday
Salary: £27,000 + bonus & benefits
Do you stay cool under pressure, bring professionalism to every customer conversation, and take pride in delivering accurate, helpful support? Are you confident juggling a workload, switching between admin tasks and phone calls, all while being a reliable team player? If you're comfortable navigating software tools and thrive in a fast-paced environment, this could be the perfect opportunity for you.
We’re looking for a confident, organised Customer Service Representative to join our Solideal-on-Site team in Cannock. Solideal-on-Site is part of the Michelin Group, delivering expert tyre fitting and maintenance services directly to industrial and materials handling customers. From warehouses to distribution centres, our work helps keep essential operations running smoothly. This role plays a vital part in keeping essential operations running. When forklifts stop, warehouses stall—and that can disrupt everything from food deliveries to medical supplies. By supporting customers and ensuring services are delivered smoothly, you help keep supply chains moving. Your work doesn’t just solve problems—it helps ensure vital goods reach the people who rely on them.
What You’ll Be Doing:
- Building customer quotes with care and attention to detail
- Negotiating with customers to close open quotes
- Handling incoming calls and responding to queries with professionalism
- Creating work orders and scheduling service appointments
- Using CRM tools to manage customer records and service activity
- Working closely with internal teams and external contractors to ensure smooth delivery
What You’ll Bring:
- Experience with Salesforce and SAP is a real advantage.
- You don’t need to be an Excel expert—just confident using systems to track, update, and follow through
- A curious mindset and a focus on getting things right
- Ability to ask thoughtful questions to ensure clarity and accuracy
- Calm under pressure, with good time management and a team-first attitude
Comprehensive benefits package:
- Starting salary £27,000 + bonus scheme
- Health cash plan that helps you save on essential healthcare expenses such as dental and optical services
- 25 days holiday a year, in addition to bank holidays, with the number of holiday days increasing after two years of service.
- Flexibility to buy or sell additional holiday days, allowing you to either spend more time with loved ones or have extra cash in your pocket.
- Salary sacrifice pension scheme with generous employer contributions.
- FREE premium tyres for your vehicle
- Enhanced maternity/paternity leave to support you during important family moments
- Employee Assistance Programme provides free, confidential advice and counselling
- Opportunity to become a company shareholder and purchase Michelin shares
- In-house training centre providing various training programs and courses to help you enhance your skills and achieve your career goals.
At Michelin, we acknowledge that a diverse and inclusive work environment is fundamental to driving innovation, nurturing creativity, and establishing a space where each employee can thrive and succeed. As a dedicated equal opportunities employer, we welcome applicants from all backgrounds to apply and contribute to our team. We strongly believe that diversity enriches our work culture and drives our success. Furthermore, we understand the importance of creating a supportive and inclusive interview process. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Should you require any reasonable adjustments to facilitate your participation, please don't hesitate to let us know by emailing: disability.confidentUK@michelin.com
Customer Service Representative - Cannock employer: Michelin Reifenwerke Ag & Co. Kgaa
Michelin Reifenwerke AG & Co. KGaA is an excellent employer, offering a dynamic work culture that values collaboration and flexibility through its hybrid working model. Employees benefit from a comprehensive package that includes a salary sacrifice pension scheme, health cash plan, and generous annual leave, alongside opportunities for professional growth in a supportive environment. Working at Michelin not only provides meaningful employment but also the chance to be part of a globally respected brand committed to employee well-being.
Contact Details:
Michelin Reifenwerke Ag & Co. Kgaa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Cannock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michelin Reifenwerke Ag & Co. Kgaa. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michelin Reifenwerke Ag & Co. Kgaa before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - Cannock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michelin Reifenwerke Ag & Co. Kgaa:Your cover letter is your chance to shine! Tell us why you want to work at Michelin Reifenwerke Ag & Co. Kgaa specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michelin Reifenwerke Ag & Co. Kgaa!
How to prepare for a job interview at Michelin Reifenwerke Ag & Co. Kgaa
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
