At a Glance
- Tasks: Support customers and ensure smooth delivery of essential services.
- Company: Join Michelin, a leader in tyre fitting and maintenance.
- Benefits: £27,000 salary, health cash plan, 25 days holiday, and more!
- Other info: Diverse and inclusive workplace with excellent training and career growth opportunities.
- Why this job: Make a real impact by keeping supply chains moving.
- Qualifications: Experience with Salesforce or SAP is a plus; strong communication skills needed.
The predicted salary is between 27000 - 27000 £ per year.
Working hours: Monday – Friday, 8:30 am – 5:00 pm
Salary: £27,000 + benefits
We’re looking for a confident and organised Customer Service Representative to join our Solideal‑on‑Site team in Cannock. Solideal‑on‑Site is part of the Michelin Group, delivering expert tyre fitting and maintenance services directly to industrial and materials handling customers. From warehouses to distribution centres, our work helps keep essential operations running smoothly. This role plays a vital part in keeping essential operations running. When forklifts stop, warehouses stall — and that can disrupt everything from food deliveries to medical supplies. By supporting customers and ensuring services are delivered smoothly, you help keep supply chains moving. Your work doesn’t just solve problems – it helps ensure vital goods reach the people who rely on them.
What You’ll Be Doing:
- Building customer quotes with care and attention to detail
- Negotiating with customers to close open quotes
- Handling incoming calls and responding to queries with professionalism
- Creating work orders and scheduling service appointments
- Using CRM tools to manage customer records and service activity
- Working closely with internal teams and external contractors to ensure smooth delivery
What You’ll Bring:
- Experience with Salesforce or SAP – a real advantage.
- You don’t need to be an Excel expert – just confident using systems to track, update, and follow through
- A curious mindset and a focus on getting things right
- Ability to ask thoughtful questions to ensure clarity and accuracy
- Calm under pressure, with good time‑management and a team‑first attitude
Comprehensive Benefits Package:
- Starting salary £27,000 + bonus scheme
- Health cash plan to help you save on essential healthcare expenses such as dental and optical services
- 25 days holiday a year, in addition to bank holidays, with the number of holiday days increasing after two years of service
- Flexibility to buy or sell additional holiday days, allowing you to spend more time with loved ones or have extra cash in your pocket
- Salary sacrifice pension scheme with generous employer contributions
- Free premium tyres for your vehicle
- Enhanced maternity/paternity leave to support you during important family moments
- Employee Assistance Programme providing free, confidential advice and counselling
- Opportunity to become a company shareholder and purchase Michelin shares
- In‑house training centre providing various training programs and courses to help you enhance your skills and achieve your career goals
At Michelin, we acknowledge that a diverse and inclusive work environment is fundamental to driving innovation, nurturing creativity, and establishing a space where each employee can thrive and succeed. As a dedicated equal opportunities employer, we welcome applicants from all backgrounds to apply and contribute to our team. We strongly believe that diversity enriches our work culture and drives our success. Furthermore, we understand the importance of creating a supportive and inclusive interview process. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Should you require any reasonable adjustments to facilitate your participation, please don’t hesitate to let us know by emailing: disability.confidentUK@michelin.com
Customer Service Representative - Cannock employer: MICHELIN France
At Michelin, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and innovation. As a Customer Service Representative in Cannock, you'll enjoy a comprehensive benefits package, including a competitive salary, generous holiday allowance, and opportunities for professional growth through our in-house training programmes. Join us to make a meaningful impact by ensuring essential operations run smoothly while enjoying the perks of being part of a globally respected company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Cannock
✨Tip Number 1
Get to know the company before your interview! Research Solideal-on-Site and Michelin, so you can show off your knowledge and enthusiasm. It’ll help you stand out and demonstrate that you’re genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to handle calls and queries with professionalism. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you've successfully resolved issues for customers or improved processes. This will highlight your ability to keep operations running smoothly!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at Solideal-on-Site.
We think you need these skills to ace Customer Service Representative - Cannock
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your experience with customer service and any relevant systems like Salesforce or SAP, as this will show us you’re a great fit for the team.
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s handling customer queries or managing service appointments, we want to see how you’ve made an impact in previous jobs.
Be Professional and Personable:When writing your application, keep it professional but let your personality shine through. We’re looking for someone who can connect with customers, so a friendly tone can go a long way in making your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at MICHELIN France
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative and how it fits into the operations at Solideal-on-Site. Familiarise yourself with their services and think about how your skills can contribute to keeping supply chains running smoothly.
✨Showcase Your Systems Savvy
Since experience with Salesforce or SAP is a plus, be ready to discuss any relevant experience you have with these systems. If you don’t have direct experience, highlight your ability to learn new software quickly and provide examples of how you've successfully used other systems in the past.
✨Prepare for Real Scenarios
Think of specific examples from your past work where you’ve handled customer queries or resolved issues under pressure. Be prepared to discuss how you managed those situations, focusing on your calmness and time-management skills.
✨Ask Thoughtful Questions
During the interview, don’t hesitate to ask questions that show your curiosity and desire for clarity. This could be about the team dynamics, the tools they use, or how success is measured in the role. It shows you’re engaged and serious about the position.
