Salesforce Administrator

Role: SalesForce Administrator Salary: £38,000 - £42,000 Location: Aberford, Leeds Hybrid: 3 days in the office As MICHELIN Connected Fleet , a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact , paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years. OUR DREAM We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream. OUR PEOPLE mapping requirements to out-of-the-box functionality. Monitor system health, data integrity to ensure performance and compliance across the toolset Manage the testing of seasonal releases/updates of enterprise applications Coordinate with third parties including external support partners Collaborate closely with other MCF regions and Michelin group companies to align systems, processes and strategic objectives; as well as sharing knowledge and best practice Contribute to maintaining and improving the team’s Net Promoter Score (NPS) by ensuring the tools are reliable and user centric, and that you proactively support users to resolve their pain points Manage small projects that may include trialling a new tool, data migration, system integration Manage or assist in creation of training materials to guide and train business users where necessary TO BE SUCCESSFUL YOU WILL LIKELY HAVE… Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience). 2+ years of experience as a Salesforce Administrator (Salesforce Administrator Certification preferred). Proficient in data integration tools and methods e.g. Celigo Strong knowledge of business processes across finance, sales, inventory, and operations. Advanced skills in creating reports, workflows, scripts, and dashboards within Salesforce Experience in managing data integrity, security audits to remain compliant Excellent troubleshooting, communication, and collaboration skills. Knowledge of API integrations Previous experience of Salesforce usage, configuration and implementation Excellent problem solving and analytical skills Identify system and process optimisation Ideally Salesforce ADM201 Certified Must have excellent communication skills Attention to detail and ability to learn quickly Experience of using ticketing systems e.g. Jira Be proactive and self-driven Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. This allows our people the time and space for life outside of work.