At a Glance
- Tasks: Coordinate customer contracts, ensuring compliance and accuracy while supporting the Sales team.
- Company: Join Michelin Connected Fleet, a leader in sustainable mobility and innovative technology.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for personal growth.
- Other info: Be part of a diverse team that values agility and continuous improvement.
- Why this job: Make a real impact in a fast-growing tech environment focused on sustainability.
- Qualifications: Client-focused mindset, strong communication skills, and attention to detail required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Aberford (LS25)
Hybrid: 3 days in the office
Contract: Permanent
ABOUT OUR COMPANY
As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact, paving the way to predictive fleet management.
OUR DREAM
We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream.
OUR PEOPLE & WAYS OF WORKING
At MICHELIN Connected Fleet, agility is not a word - it's a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs.
THE ROLE IN SHORT:
The Senior Customer Contracts Coordinator plays a pivotal role in supporting the Sales function by ensuring the accuracy and integrity of internal systems and customer solution entitlements. They oversee business and operational compliance, contributing to Deployment, Legal, and Finance requirements to deliver quality for customers and maximize revenue for MCF EEA. Focused, detail-oriented, and process-driven, the coordinator collaborates across departments to address challenges with informed, commercially sound decisions. By championing continuous improvement, they help the team remain scalable—seeking opportunities to streamline processes, enhance system automation, and eliminate inefficiencies.
WHAT WILL I BE DOING:
- Validate, generate and send contracts on behalf of Sales, ensuring they meet compliance standards set by Deployment, Legal, Finance, and Product guidelines.
- Maintain up-to-date knowledge of services, solution offerings, add-ons, and pricing structures to accurately validate and process requests.
- Oversee business compliance for requests involving exceptional in-life pricing or special terms and conditions in contracts.
- Manage stakeholders when compliance issues arise or bespoke solutions are required to ensure smooth resolution.
- Monitor contracts sent for signature, taking timely action on expired agreements.
- Support complex orders and renewals by analysing CRM and platform data, creating opportunities, and providing tailored solutions.
- Configure systems for complex scenarios, such as multiple billing entities or splitting and linking parent opportunities, to support Deployment and Finance.
- Handle novation and transfer requests by assessing and validating the request, managing stakeholders, ensuring legal compliance, and actioning platform updates.
- Process partial, full, or pay-as-you-go contract terminations, validating requests and maintaining compliance throughout the termination process.
- Confirm contract terminations via email or letter, setting clear expectations and next steps for customers and stakeholders.
- Provide feedback and coaching to internal teams on non-compliance issues, ensuring continuous improvement in processes.
- Act as an expert in entitlement balancing, ensuring accurate alignment across accounts and systems.
TO BE SUCCESSFUL YOU WILL LIKELY HAVE:
- A client-centric mindset, focusing on the needs of both internal and external customers.
- A solution-driven attitude, with a proactive approach to addressing challenges and finding opportunities.
- A commitment to continuous improvement, always considering "what's next?" and challenging conventional ways of working.
- Calm and confident communication skills, especially in high-pressure situations with colleagues and customers.
- Sound business judgment to assess opportunities, mitigate potential risks, and make commercially driven decisions.
- A tenacious, self-motivated, and adaptable nature, with a drive to grow, learn, and stretch yourself.
- Fluency in English; additional languages such as French, Spanish, or German are advantageous.
- Strong stakeholder management and relationship-building skills across teams and business areas.
- Excellent prioritisation, time management, and multitasking abilities to handle competing demands effectively.
- Strong written and verbal communication skills, with the ability to express ideas clearly and listen actively.
- A process-driven mindset with exceptional attention to detail and an appreciation for compliance.
- Resilience under stress, coupled with a team-focused attitude and the ability to provide feedback constructively.
Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. This allows our people the time and space for life outside of work.
Senior Customer Contracts Coordinator in Leeds employer: MICHELIN Connected Fleet
At MICHELIN Connected Fleet, we pride ourselves on being an exceptional employer that champions innovation and sustainability in a dynamic work environment. Our hybrid working model promotes flexibility, allowing employees to balance their professional and personal lives while contributing to meaningful projects that drive positive change. With a strong focus on employee development through diverse programmes and a culture that values inclusivity and collaboration, we empower our team members to grow and thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Contracts Coordinator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Michelin or similar companies. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission around sustainable mobility and think about how your skills align with their goals. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience makes you the perfect fit for the Senior Customer Contracts Coordinator role. Focus on your client-centric mindset and solution-driven attitude—these are key traits they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Michelin Connected Fleet team. Let’s get you that dream job!
We think you need these skills to ace Senior Customer Contracts Coordinator in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Contracts Coordinator role. Highlight your relevant experience and skills that align with the job description, especially your attention to detail and process-driven mindset.
Showcase Your Client-Centric Mindset:In your application, emphasise your client-centric approach. Share examples of how you've successfully addressed customer needs or resolved issues in previous roles, as this is key for us at Michelin Connected Fleet.
Demonstrate Continuous Improvement:We love a proactive attitude! Use your application to illustrate how you've contributed to process improvements in past positions. This shows us you're not just about maintaining the status quo but are eager to innovate.
Keep It Clear and Concise:When writing your application, clarity is crucial. Make sure your ideas flow logically and avoid jargon. We appreciate strong written communication skills, so keep it professional yet approachable. And remember, apply through our website!
How to prepare for a job interview at MICHELIN Connected Fleet
✨Know Your Contracts Inside Out
Before the interview, make sure you understand the ins and outs of customer contracts. Familiarise yourself with compliance standards and the specific requirements mentioned in the job description. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially those related to compliance or stakeholder management. Highlight your solution-driven attitude and how you’ve improved processes in the past. This will resonate well with the company's focus on continuous improvement.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially under pressure. Since the role involves high-stakes communication with both internal teams and customers, being able to express ideas succinctly will be crucial. Consider doing mock interviews to refine your communication skills.
✨Emphasise Your Client-Centric Mindset
Be prepared to discuss how you prioritise client needs and ensure satisfaction. Share specific instances where you’ve gone above and beyond for a customer or resolved a complex issue. This aligns perfectly with the company’s commitment to a client-centric approach.
