At a Glance
- Tasks: Support customers with vehicle needs and ensure a great experience through effective communication.
- Company: Join Michelin Connected Fleet, a leader in sustainable mobility and innovative technology.
- Benefits: Enjoy a competitive salary, bonus, private medical insurance, and pension.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that drives change and innovation in fleet management.
- Qualifications: Strong customer service skills and ability to communicate effectively.
The predicted salary is between 28000 - 29000 £ per year.
Location: Aberford, Leeds, LS25
Hybrid: 3 days in the office
Salary: £28,000 - £29,000 + Bonus + PMI + Pension
As MICHELIN Connected Fleet, a division of the Michelin Group, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year.
Our AI technology and ML algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact.
At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions.
The role of a Fleet Service Agent within MICHELIN Connected Fleet is key to our long-term customer satisfaction and ongoing quality initiatives. You will be working directly with fleets on their vehicle related needs, such as deployment, OEM activations, defit/refit, RHI and Deactivations.
WHAT WILL I BE DOING:
- Working as part of a Helpdesk team with the common goal of ensuring our customers are effectively supported
- Working with deployments of new customers, coordinating installations based on customer requirements, contractual terms and third party installation partners
- Working with other vehicle related customer needs, such as Upgrades, Defit/Refits, RHIs, Deactivates, OEM activation, etc by coordinating with customer and third party installation partners and respecting SLAs
- Work closely with the Sales team in deployments to ensure that the projects are delivered on time and within budget
- Assess risk for project delivery from start until final delivery of the installation plan
- A continuous improvement mindset – provide inputs where processes can be improved
- Liaising with customers and providing regular updates and feedback on progress status
- Ensure process and productivity measures are met
- Documenting all procedures and methodologies to ensure continuous improvement
- Managing and tracking outstanding tasks to be triaged
- Timely updating of the in-house systems, adhering to internal SLA’s
- Identify and escalate situations requiring urgent attention
- Work with the multiple channels that customers can contact MCF Fleet Services
TO BE SUCCESSFUL YOU WILL LIKELY HAVE:
- Strong understanding of Services (Customer Service, Field Service, Deployment etc.)
- A strong collaborator with great communication skills and an outstanding telephone manner
- Strong relationship skills to relate with stakeholders and achieve win-win ways of working
- Able to communicate clearly verbally and written
- Able to take initiative to keep own skills up to date and to maintain awareness of current technology developments
- Highly motivated and capable of leading the way
- Adaptive to different cultures and realities, adjusting processes as needed
- Strong ability to be influential
- Experience of dealing with customers both over the phone and email
- Experience of working in busy, dynamic customer focused environment
- Highly results orientated, with the ability to understand customer needs, manage customer expectations and diffuse difficult situations
Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role.
Fleet Services Agent in Leeds employer: MICHELIN Connected Fleet
At MICHELIN Connected Fleet, we pride ourselves on being an exceptional employer that champions innovation and sustainability in the heart of London. Our inclusive work culture fosters diverse perspectives and encourages personal growth through comprehensive development programmes, including Diversity, Mentoring, and Sustainability initiatives. With a strong commitment to work-life balance and flexible working arrangements, we empower our employees to thrive both professionally and personally while contributing to a meaningful mission of protecting our planet.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Services Agent in Leeds
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like MICHELIN Connected Fleet.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by MICHELIN Connected Fleet. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Fleet Services Agent in Leeds
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at MICHELIN Connected Fleet, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at MICHELIN Connected Fleet and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into MICHELIN Connected Fleet. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at MICHELIN Connected Fleet
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at MICHELIN Connected Fleet.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to MICHELIN Connected Fleet.
