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- Tasks: Support customers by troubleshooting issues and providing timely updates.
- Company: Join MICHELIN Connected Fleet, a leader in sustainable mobility with 130 years of innovation.
- Benefits: Enjoy flexible working hours and a mix of remote and on-site work.
- Why this job: Be part of a diverse team driving change in the mobility tech industry.
- Qualifications: 2+ years in customer service; fluency in English and another language is a plus.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Role: Customer Service Agent (Swedish Speaker) Location: Aberford, LS25 On-Site: 3 days in the office As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact, paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years. OUR DREAM We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream. OUR PEOPLE
Customer Service Agent employer: MICHELIN Connected Fleet
Contact Detail:
MICHELIN Connected Fleet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the latest trends in customer service technology, especially in AI and machine learning, as these are key components of Michelin Connected Fleet's operations. Showing that you understand how these technologies can enhance customer experience will set you apart.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of how you've successfully handled complex customer issues in the past. Be ready to discuss specific situations where you turned a negative experience into a positive one.
✨Tip Number 3
Highlight your ability to work in a diverse team environment. Michelin values inclusivity, so share experiences where you've collaborated with colleagues from different backgrounds or cultures to achieve a common goal.
✨Tip Number 4
Prepare to showcase your communication skills, particularly over the phone and via email. Practice articulating technical information clearly and concisely, as this role requires you to interact with customers at various levels of technical understanding.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any technical support roles. Emphasise your communication skills and ability to handle diverse customer needs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission. Mention specific examples of how you've successfully resolved customer issues in the past and how you align with their values.
Showcase Language Skills: If you speak French or any other languages, be sure to mention this prominently in your application. Highlight how your language skills can enhance customer interactions and support.
Demonstrate Problem-Solving Abilities: In your application, provide examples of how you've approached troubleshooting and resolving customer queries. This will show your logical thinking and attention to detail, which are crucial for the role.
How to prepare for a job interview at MICHELIN Connected Fleet
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples where you successfully resolved customer issues, as this will demonstrate your ability to handle the challenges of the role.
✨Demonstrate Technical Understanding
Since the role involves troubleshooting technical issues, it's important to show that you have a good grasp of technical concepts. Brush up on any relevant technologies or systems that might be used in fleet management and be ready to discuss how you would approach solving technical problems.
✨Emphasise Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be ready to provide examples of how you've successfully communicated with customers at different levels within an organisation.
✨Exhibit a Continuous Improvement Mindset
The company values a mindset focused on continuous improvement. Be prepared to discuss how you've contributed to process improvements in past roles and how you would apply that thinking to enhance customer satisfaction in this position.
