At a Glance
- Tasks: Support customers by troubleshooting issues and providing solutions in a dynamic team environment.
- Company: Join MICHELIN Connected Fleet, a leader in sustainable mobility with over 30 years of expertise.
- Benefits: Enjoy flexible working hours, remote options, and a focus on work-life balance.
- Other info: Opportunity to grow through company development programs and work with a variety of nationalities.
- Why this job: Be part of a diverse team driving innovation in fleet management while making a positive impact.
- Qualifications: 2+ years in customer service, fluent in English, and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Role: Customer Service Agent (Swedish Speaker)
Location: Aberford, LS25
On-Site: 3 days in the office
As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact, paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years.
OUR DREAM
We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream.
OUR PEOPLE & WAYS OF WORKING
At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several companywide development programs - including our Diversity, Mentoring and Sustainability programs.
THE ROLE IN SHORT:
The role of a Customer Service Agent within MICHELIN Connected Fleet is key to our long-term customer satisfaction and ongoing quality initiatives. You will minimise in-life issues, identifying engineering, system, and hardware faults. The ultimate aim is to give the customer a great experience, measured through NPS, delivering on our promises and ensuring a right first-time attitude is applied to every interaction. It is a challenging technical role requiring an appetite and enthusiasm for detail, customer service, quality and refusing to lose. Troubleshooting customer queries and advising the appropriate action, you will excel at customer service interacting at various hierarchical levels (from van driver to company directors). Currently we are looking for fluency in Spanish, Swedish or Italian with English.
WHAT WILL I BE DOING:
- Working as part of a multilingual Helpdesk team with the common goal of ensuring our Swedish customers are sufficiently supported
- Carrying out remote triage and technical fixes to address issues
- A continuous improvement mindset - working with Technical Support & R&D teams to reduce in-life failures
- Liaising with customers and providing regular updates and feedback on reported issues
- Working directly under the supervision of the Customer Support Team Leader
- Documenting all procedures and methodologies
- Managing and tracking outstanding tasks to be triaged
- Timely updating of the in-house systems
- Identify and escalate situations requiring urgent attention
- Ability to work outside of normal hours if required
- Other duties as deemed necessary by the business
TO BE SUCCESSFUL YOU WILL LIKELY HAVE:
- A Minimum of 2 years’ experience of working in a Customer Service environment with fluency in English and Swedish
- A strong collaborator with great communication skills and an outstanding telephone manner.
- Experience of dealing with diverse and complex customer requirements.
- Experience of dealing with customers both over the phone and email
- Experience of working in busy, dynamic customer focused environment
- A logical thinker with attention to detail.
- Highly results orientated, with the ability to understand technical issues, manage customer expectations and diffuse difficult situations.
- The ability to prioritise and multitask while maintaining a positive outlook.
Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. This allows our people the time and space for life outside of work.
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Customer Service Agent in Aberford employer: MICHELIN Connected Fleet
At MICHELIN Connected Fleet, we pride ourselves on being an exceptional employer that champions innovation and sustainability in the heart of London. Our inclusive work culture fosters diverse perspectives and encourages personal growth through comprehensive development programmes, including Diversity, Mentoring, and Sustainability initiatives. With a strong commitment to work-life balance and flexible working arrangements, we empower our employees to thrive both professionally and personally while contributing to a meaningful mission of protecting our planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Aberford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MICHELIN Connected Fleet. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MICHELIN Connected Fleet before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Aberford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MICHELIN Connected Fleet:Your cover letter is your chance to shine! Tell us why you want to work at MICHELIN Connected Fleet specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MICHELIN Connected Fleet!
How to prepare for a job interview at MICHELIN Connected Fleet
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
