At a Glance
- Tasks: Coordinate customer contracts, ensuring compliance and accuracy while supporting the sales team.
- Company: Join Michelin Connected Fleet, a leader in sustainable mobility and innovative technology.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for personal development.
- Other info: Work in a diverse environment with a focus on continuous improvement and career growth.
- Why this job: Be part of a mission-driven team focused on sustainability and innovation in mobility.
- Qualifications: Client-centric mindset, strong communication skills, and a proactive approach to problem-solving.
The predicted salary is between 40000 - 50000 £ per year.
Location: Aberford (LS25) Hybrid: 3 days in the office Contract: Permanent
ABOUT OUR COMPANY
As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact, paving the way to predictive fleet management.
OUR DREAM
We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream.
OUR PEOPLE & WAYS OF WORKING
At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs.
THE ROLE IN SHORT:
The Senior Customer Contracts Coordinator plays a pivotal role in supporting the Sales function by ensuring the accuracy and integrity of internal systems and customer solution entitlements. They oversee business and operational compliance, contributing to Deployment, Legal, and Finance requirements to deliver quality for customers and maximize revenue for MCF EEA. Focused, detail-oriented, and process-driven, the coordinator collaborates across departments to address challenges with informed, commercially sound decisions. By championing continuous improvement, they help the team remain scalable—seeking opportunities to streamline processes, enhance system automation, and eliminate inefficiencies.
WHAT WILL I BE DOING:
- Validate, generate and send contracts on behalf of Sales, ensuring they meet compliance standards set by Deployment, Legal, Finance, and Product guidelines.
- Maintain up-to-date knowledge of services, solution offerings, add-ons, and pricing structures to accurately validate and process requests.
- Oversee business compliance for requests involving exceptional in-life pricing or special terms and conditions in contracts.
- Manage stakeholders when compliance issues arise or bespoke solutions are required to ensure smooth resolution.
- Monitor contracts sent for signature, taking timely action on expired agreements.
- Support complex orders and renewals by analysing CRM and platform data, creating opportunities, and providing tailored solutions.
- Configure systems for complex scenarios, such as multiple billing entities or splitting and linking parent opportunities, to support Deployment and Finance.
- Handle novation and transfer requests by assessing and validating the request, managing stakeholders, ensuring legal compliance, and actioning platform updates.
- Process partial, full, or pay-as-you-go contract terminations, validating requests and maintaining compliance throughout the termination process.
- Confirm contract terminations via email or letter, setting clear expectations and next steps for customers and stakeholders.
- Provide feedback and coaching to internal teams on non-compliance issues, ensuring continuous improvement in processes.
- Act as an expert in entitlement balancing, ensuring accurate alignment across accounts and systems.
TO BE SUCCESSFUL YOU WILL LIKELY HAVE:
- A client-centric mindset, focusing on the needs of both internal and external customers.
- A solution-driven attitude, with a proactive approach to addressing challenges and finding opportunities.
- A commitment to continuous improvement, always considering "what’s next?" and challenging conventional ways of working.
- Calm and confident communication skills, especially in high-pressure situations with colleagues and customers.
- Sound business judgment to assess opportunities, mitigate potential risks, and make commercially driven decisions.
- A tenacious, self-motivated, and adaptable nature, with a drive to grow, learn, and stretch yourself.
- Fluency in English; additional languages such as French, Spanish, or German are advantageous.
- Strong stakeholder management and relationship-building skills across teams and business areas.
- Excellent prioritisation, time management, and multitasking abilities to handle competing demands effectively.
- Strong written and verbal communication skills, with the ability to express ideas clearly and listen actively.
- A process-driven mindset with exceptional attention to detail and an appreciation for compliance.
- Resilience under stress, coupled with a team-focused attitude and the ability to provide feedback constructively.
Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. This allows our people the time and space for life outside of work.
Senior Customer Contracts Coordinator in Bradford employer: MICHELIN Connected Fleet
At MICHELIN Connected Fleet, we pride ourselves on being an exceptional employer that champions innovation and sustainability in the mobility technology sector. Our inclusive work culture fosters diversity and collaboration, while our commitment to employee growth is evident through various development programmes. With a hybrid working model based in Aberford, we offer flexibility that supports work-life balance, making us an attractive choice for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Contracts Coordinator in Bradford
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Senior Customer Contracts Coordinator. Highlight your attention to detail and process-driven mindset.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s a great way to reiterate your fit for the role.
We think you need these skills to ace Senior Customer Contracts Coordinator in Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Contracts Coordinator role. Highlight your relevant experience and skills that align with our focus on compliance, stakeholder management, and continuous improvement.
Showcase Your Attention to Detail:Since this role is all about accuracy and process, be sure to demonstrate your attention to detail in your application. Use clear examples from your past experiences where you’ve successfully managed compliance or streamlined processes.
Communicate Clearly:Strong written communication skills are key for this position. Ensure your application is well-structured and free of errors. This not only reflects your professionalism but also your ability to express ideas clearly, which is crucial for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at MICHELIN Connected Fleet
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the company’s services and solutions. Familiarise yourself with their AI and ML technologies, as well as their commitment to sustainability. This will show that you’re genuinely interested and prepared.
✨Showcase Your Client-Centric Mindset
During the interview, highlight your experience in managing customer relationships and how you’ve successfully addressed client needs in the past. Use specific examples to demonstrate your solution-driven attitude and proactive approach.
✨Emphasise Continuous Improvement
Be ready to discuss how you’ve contributed to process improvements in previous roles. Share examples of how you’ve identified inefficiencies and implemented changes that benefited the team or organisation, aligning with Michelin's focus on innovation.
✨Communicate Calmly Under Pressure
Prepare for potential high-pressure scenarios during the interview. Practice articulating your thoughts clearly and confidently, especially when discussing complex situations. This will showcase your resilience and ability to handle stress effectively.
