Backoffice Tools Administrator

Location: Leeds, (Aberford)

Contract: Permanent

As MICHELIN Connected Fleet, a division of the Michelin Group, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year.

OUR DREAM

We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers.

OUR PEOPLE & WAYS OF WORKING

At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. We thrive because of the diverse background and talent of our people.

THE ROLE IN SHORT

We are seeking a highly skilled and motivated Salesforce and NetSuite Administrator to join our team. This multifaceted role involves managing, configuring, and optimizing our Salesforce and NetSuite platforms. The successful candidate will provide support for other critical backoffice tools such as Celigo to ensure smooth operations across business functions.

WHAT WILL I BE DOING

• Manage and maintain the enterprise applications including user accounts, roles, permissions, workflows and security settings.
• Manage the day to day ticket requests from the business including troubleshooting issues, providing training and configuring tools/processes, uploading data, creating dashboards.
• Support and manage integrations with other tools/plug-ins.
• Support all modules of Salesforce including Revenue Lifecycle Management (RLM), Customer Self-Serve portals, Salesforce phone system.
• Support all modules of Netsuite including Suite Billing, Netsuite Planning and Budgeting Module (NSPB).
• Design and implement solutions to address business needs using tools like Flow Builder and automation scripts.
• Monitor system health, data integrity, and perform system/user audits to ensure performance and compliance across the toolset.
• Manage the testing of seasonal releases/updates of enterprise applications.
• Coordinate with third parties including external support partners.
• Collaborate closely with other MCF regions and Michelin group companies to align systems, processes and strategic objectives.
• Contribute to maintaining and improving the team’s Net Promoter Score (NPS) by ensuring the tools are reliable and user centric.
• Manage small projects that may include trialling a new tool, data migration, system integration.
• Manage or assist in creation of training materials to guide and train business users where necessary.

TO BE SUCCESSFUL YOU WILL LIKELY HAVE…

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 2+ years of experience as a Salesforce Administrator (Salesforce Administrator Certification preferred).
• 2+ years of experience as a NetSuite Administrator or relevant ERP system experience.
• Proficient in data integration tools and methods e.g. Celigo.
• Strong knowledge of business processes across finance, sales, inventory, and operations.
• Advanced skills in creating reports, workflows, scripts, and dashboards within Salesforce and NetSuite.
• Excellent troubleshooting, communication, and collaboration skills.
• Knowledge of API integrations.
• Excellent problem solving and analytical skills.
• Attention to detail and ability to learn quickly.
• Experience of using ticketing systems e.g. Jira.
• Be proactive and self-driven.

Work life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role.