Backoffice Tools Administrator

As MICHELIN Connected Fleet, a division of the Michelin Group, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year.

We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers.

At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. We thrive because of the diverse background and talent of our people.

We are seeking a highly skilled and motivated Salesforce and NetSuite Administrator to join our team. This multifaceted role involves managing, configuring, and optimizing our Salesforce and NetSuite platforms. The successful candidate will play a pivotal role in ensuring seamless integration and collaboration between our systems, enhancing regional alignment with other MCF regions and the wider CXS team within Michelin.

This role requires a proactive approach to system management, a collaborative mindset for working across teams and regions, and a strong focus on improving processes to meet business objectives.

WHAT WILL I BE DOING

• Manage and maintain the enterprise applications including user accounts, roles, permissions, workflows and security settings.
• Manage the day to day ticket requests from the business including troubleshooting issues, providing training and configuring tools/processes, uploading data, creating dashboards.
• Support and manage integrations with other tools/plug-ins.
• Support all modules of Salesforce including Revenue Lifecycle Management (RLM), Customer Self-Serve portals, Salesforce phone system.
• Support all modules of NetSuite including Suite Billing, NetSuite Planning and Budgeting Module (NSPB).
• Design and implement solutions to address business needs using tools like Flow Builder and automation scripts; mapping requirements to out-of-the-box functionality.
• Monitor system health, data integrity, and perform system/user audits to ensure performance and compliance across the toolset.
• Manage the testing of seasonal releases/updates of enterprise applications.
• Coordinate with third parties including external support partners.
• Collaborate closely with other MCF regions and Michelin group companies to align systems, processes and strategic objectives; as well as sharing knowledge and best practice.
• Contribute to maintaining and improving the team’s Net Promoter Score (NPS) by ensuring the tools are reliable and user centric.
• Manage small projects that may include trialling a new tool, data migration, system integration.
• Manage or assist in creation of training materials to guide and train business users where necessary.

TO BE SUCCESSFUL YOU WILL LIKELY HAVE…

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 2+ years of experience as a Salesforce Administrator (Salesforce Administrator Certification preferred).
• 2+ years of experience as a NetSuite Administrator or relevant ERP system experience.
• Proficient in data integration tools and methods e.g. Celigo.
• Strong knowledge of business processes across finance, sales, inventory, and operations.
• Advanced skills in creating reports, workflows, scripts, and dashboards within Salesforce and NetSuite.
• Excellent troubleshooting, communication, and collaboration skills.
• Knowledge of API integrations.
• Previous experience of Salesforce usage, configuration and implementation.
• Excellent problem solving and analytical skills.
• Identify system and process optimisation.
• Ideally Salesforce ADM201 Certified.
• Must have excellent communication skills.
• Attention to detail and ability to learn quickly.
• Experience of using ticketing systems e.g. Jira.
• Be proactive and self-driven.

Work life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role.