At a Glance
- Tasks: Assist customers with queries, process orders, and maintain accurate records.
- Company: Join Protyre, the UK's fastest growing tyre supplier and fitter.
- Benefits: Enjoy life insurance, pension, retail vouchers, and career development courses.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Be the friendly face of customer service in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24183 - 29557 £ per year.
Micheldever Tyres Services is looking for an enthusiastic Customer Service Advisor on a 12 month fixed term contract to work from our Exeter location. You will be responsible for handling inbound customer contact, resolving customer queries, processing orders and completing customer administration tasks. You will act as the first point of contact for customers, delivering a professional and efficient service while ensuring all interactions are accurately recorded and resolved in a timely manner.
Working Pattern: Monday to Friday 8.30am to 5pm
Benefits:
- Finder’s fee
- Life Insurance
- Pension
- A great variety of Retail vouchers
- Staff Rates
- Eye Care Vouchers
- Buy/Sell Holiday option
- Flu Jab
- Employee Assistant Program
- Long Service Recognition
- Enhanced Maternity and Paternity payments
- Cycle to Work
- Charity Match
Career development: We offer a variety of fully funded courses.
About our role:
- Provide customers with a professional, friendly and efficient first point of contact for all enquiries.
- Handle inbound calls, emails and customer requests in accordance with agreed service levels.
- Resolve straightforward customer enquiries at the first point of contact wherever possible.
- Support customers with order tracking, delivery enquiries and proof of delivery requests.
- Manage inbound demand effectively.
- Prioritise workload effectively to meet customer and business requirements.
- Work collaboratively with Account Managers and the wider MFDD team to ensure customer requirements are met.
- Accurately maintain customer records within CRM and associated business systems.
- Complete order administration, credits, returns and query handling in line with company procedures.
- Maintain accurate records of customer interactions and actions taken.
- Communicate professionally and effectively with customers, colleagues and management.
- Take ownership of personal performance and development objectives.
- Adhere to all company policies, procedures and compliance requirements.
- Take responsibility for maintaining a clean and safe working environment.
About you:
- Experience in customer service skills.
- Good IT skills (MS Office/CRM).
- Strong communication and customer service skills.
- Be able to work in a fast-paced environment.
- Ability to work under pressure, organise and prioritise workload.
Why join us? Protyre is the UK’s fastest growing supplier and fitter of tyres and automotive services, fitting over 1 million tyres every year through our fast-fit centres. We offer a wide variety of careers from Administrative to Mechanical, Digital to Financial along with other exciting roles within the motor industry. Protyre is the retail branch of The Micheldever Group.
Customer Service Advisor in Exeter employer: Micheldever Tyre Services Micheldever Tyre Services
Protyre Autocare is an exceptional employer located in Southampton, offering a dynamic work environment where Tyre Technicians can thrive. With a strong focus on employee development through fully funded IMI courses and a range of benefits including bonuses, discounts, and recognition programs, we foster a culture of growth and teamwork. Join us to be part of the UK's fastest-growing automotive service provider, where your skills will be valued and your career can flourish.
Contact Details:
Micheldever Tyre Services Micheldever Tyre Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Micheldever Tyre Services Micheldever Tyre Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Micheldever Tyre Services Micheldever Tyre Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Micheldever Tyre Services Micheldever Tyre Services:Your cover letter is your chance to shine! Tell us why you want to work at Micheldever Tyre Services Micheldever Tyre Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Micheldever Tyre Services Micheldever Tyre Services!
How to prepare for a job interview at Micheldever Tyre Services Micheldever Tyre Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
