At a Glance
- Tasks: Assist customers in-store and over the phone, ensuring top-notch service.
- Company: Join Protyre Autocare, the UK's fastest-growing automotive service provider.
- Benefits: Earn bonuses, enjoy staff discounts, and access fully funded training courses.
- Other info: Exciting career growth opportunities and fun incentives like go-karting races!
- Why this job: Be part of a dynamic team and kickstart your career in the automotive industry.
- Qualifications: Customer service skills and a willingness to learn; automotive knowledge is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Protyre Autocare is looking for an enthusiastic Retail Assistant/Service Advisor to join our growing team. We are a fast-growing national automotive company offering superb training and development opportunities. Reporting to the Centre Manager, you will be responsible for dealing directly with customers both in person and on the phone, to help deliver the company business objectives, whilst ensuring a high level of customer service.
Essential:
- Good understanding/knowledge of the Automotive industry.
- Great customer service skills.
Benefits:
- A chance to earn a regular bonus.
- Career development: we offer a variety of fully funded IMI courses.
- Staff discounts on servicing, tyres, and MOTs.
- Retail vouchers, Finder’s fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee Assistant Program.
- Long Service Recognition, Enhanced Maternity and Paternity, Cycle to Work, Charity Match.
- Employee of the month; a chance to win a £50 voucher.
- Centre of the month; a chance to win a race at your local go-karting track.
About the role:
- Booking vehicles into diary.
- Meet & Greet customers.
- Ordering parts into centre.
- Delivering customer contact to a high standard.
- Work in a safe manner and always comply with health & safety regulations.
- Make customers and/or management aware of any additional faults on the vehicle.
- Carry out other duties as you may reasonably be called upon to perform.
About you:
- Previous administration experience.
- The willingness to constantly learn and improve your knowledge.
- The ability to act on your own initiative and take responsibility for the quality of your work.
- Automotive knowledge preferred but not essential.
- Full valid Driving Licence.
Why join Protyre Autocare?
Protyre Autocare is the UK’s fastest growing supplier and fitter of tyres and automotive services, fitting over 1 million tyres every year through our fast-fit centres. We offer a wide variety of careers from Administrative to Mechanical, Digital to Financial and many other exciting roles within the motor industry. Protyre Autocare is the retail branch of The Micheldever Group.
Retail Assistant in London employer: Micheldever Group
Protyre Autocare is an excellent employer, offering a vibrant work culture that prioritises employee development and customer satisfaction. With comprehensive training opportunities, generous benefits including staff discounts and bonuses, and a commitment to recognising long service, Protyre Autocare fosters a supportive environment where employees can thrive in their automotive careers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Micheldever Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Micheldever Group!
We think you need these skills to ace Retail Assistant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Micheldever Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Micheldever Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Micheldever Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Micheldever Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
