Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a proactive customer support team and manage dealer enquiries effectively.
- Company: Join Micheldever Tyres, the UK's fastest-growing tyre wholesaler and retailer.
- Benefits: Enjoy career development, staff discounts, and a range of employee perks.
- Why this job: Make a real impact by enhancing customer experiences and driving sales loyalty.
- Qualifications: Experience in contact centres and account management is essential.
- Other info: Dynamic work environment with opportunities for growth and recognition.
The predicted salary is between 36000 - 60000 £ per year.
Micheldever Tyres is looking for a proactive Customer Support Team Lead. Reporting to the Head of MFDD (Micheldever Franchised Dealership Division), you will be working as part of a proactive and fast‑paced customer support team. You will be responsible for supporting Franchised dealer enquiries with both internal and external stakeholders on tasks such as stock availability, delivery schedules, promotional campaigns and other key operational issues. The success of this role will come from delivering a high service level to our customers, working with our MFDD customers to overcome any issues – providing support and a great customer experience – creating sales and account loyalty to Micheldever.
Location: Exeter
Must have: Contact Service Centre experience
Shift: Monday to Friday 08:30 – 17:00
Benefits:
- Career development: we offer a variety of fully funded IMI courses.
- Staff discounts on servicing, tyres, and MOTs.
- Retail vouchers, Finder’s fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee Assistant Program.
- Long Service Recognition, Enhanced Maternity and Paternity, Cycle to Work, Charity Match.
About our role:
- Responsible for the day‑to‑day management of the MFDD Account Manager team ensuring Service Level Agreements (SLAs) are met and that they are delivered to a high standard.
- Supporting the wider MFDD field team (BDMs) with bespoke sales opportunities.
- Support the management of imprest stock (supersessions, new products, stock removals).
- Managing customers within customer credit limits.
- Communicating brand promotions and sales initiatives to customers.
- Giving product information including stock availability, prices and delivery.
- Making sure all information is accurately communicated to the customer.
- Make sure all information relating to any customer contact is accurately relayed to relevant parties, and captured on CRM.
About you:
- You will need to be a well organised multi‑tasker with a high attention to detail with the flexibility to meet the constantly changing requirements of the customer.
- Experience in a contact centre environment.
- Experience in Account Management working in a fast‑paced environment.
- Excellent attention to detail.
- Ability to retain knowledge.
About our company:
Micheldever Tyre Services (MTS) was founded in 1972 as a part‑time venture providing car servicing and tyres. Today, Micheldever Group is the fastest growing wholesaler, distributor and retailer of tyres in the UK, selling six million tyres nationwide, (20 percent of the total UK market) and employing approximately 2100 employees company wide. To support this business, we have built a wholesale distribution network of 14 sites around the UK supplying over 6,000 retailers and our own retail chain Protyre which is consistently growing. Micheldever Franchised Dealer Division sits within the wider wholesale function and works with key Vehicle Manufacturer partners to deliver tyre programmes for their networks but also support key dealer group partners who chose to operate independently of the VM programmes.
Team Lead - MFDD in Exeter employer: Micheldever Group
Contact Detail:
Micheldever Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead - MFDD in Exeter
✨Tip Number 1
Get to know the company inside out! Research Micheldever Tyres and understand their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Team Lead position.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer support and team management. Think about specific examples from your past experiences that demonstrate your skills in multi-tasking and attention to detail—these are key for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Micheldever team.
We think you need these skills to ace Team Lead - MFDD in Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Lead role. Highlight your experience in customer support and account management, as well as any relevant skills that match the job description. We want to see how you can bring value to our MFDD team!
Showcase Your Experience: Don’t just list your previous jobs; tell us about your achievements in those roles. If you've managed a team or improved service levels, let us know! We love seeing how you've made a difference in your past positions.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Micheldever Group
✨Know Your Stuff
Make sure you understand Micheldever Tyres' operations, especially the MFDD. Familiarise yourself with their customer support processes and how they handle dealer enquiries. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Experience
Highlight your contact centre experience and any relevant account management skills. Be ready to discuss specific examples of how you've successfully managed customer relationships and resolved issues in a fast-paced environment.
✨Demonstrate Attention to Detail
Since this role requires a high level of detail, prepare to discuss how you ensure accuracy in your work. Bring up instances where your attention to detail made a difference in customer satisfaction or operational efficiency.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, challenges they face, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
