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- Tasks: Lead a proactive customer support team and ensure top-notch service.
- Company: A leading tyre wholesaler in the UK with a focus on customer satisfaction.
- Benefits: Career development courses, employee discounts, and a supportive work environment.
- Why this job: Join a growing company and make a real difference in customer experience.
- Qualifications: Experience in contact centres and strong organisational skills.
- Other info: Exciting opportunity for career growth in a dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
A leading tyre wholesaler in the UK is seeking a Customer Support Team Lead based in Exeter. This role involves managing a proactive customer support team and ensuring a high service level.
Candidates must have experience in contact centres, excellent organizational skills, and the ability to handle multiple tasks.
The position offers various benefits including career development courses and employee discounts. This is an opportunity to contribute to a growing company focused on customer satisfaction.
Customer Support Team Lead – MFDD Operations in Exeter employer: Micheldever Group
Contact Detail:
Micheldever Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Lead – MFDD Operations in Exeter
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've successfully managed multiple tasks in previous roles, as this will demonstrate your ability to handle the demands of the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re genuinely interested in joining the team.
We think you need these skills to ace Customer Support Team Lead – MFDD Operations in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centres and showcases your organisational skills. We want to see how you've managed teams or handled multiple tasks in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer support and how you can contribute to our team. We love seeing genuine enthusiasm for the role.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead a team and improve customer satisfaction. Numbers and examples speak volumes, so let us know what you've accomplished!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with us at StudySmarter!
How to prepare for a job interview at Micheldever Group
✨Know the Company Inside Out
Before your interview, do some digging into the tyre wholesaler's history, values, and recent achievements. This will not only show your genuine interest but also help you tailor your answers to align with their mission of customer satisfaction.
✨Showcase Your Leadership Skills
As a Customer Support Team Lead, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service levels. Be ready to discuss how you can apply these skills in this new role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle multiple tasks under pressure. Think of specific scenarios from your previous roles where you had to juggle various responsibilities while maintaining high service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges, the company's approach to customer satisfaction, or opportunities for career development. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
