At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries across various platforms.
- Company: Join Micheldever Tyre Services, a leading name in the UK tyre industry.
- Benefits: Enjoy staff discounts, retail vouchers, life insurance, and more perks.
- Other info: Full training provided and opportunities for career growth in a dynamic environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Protyre Autocare is looking for motivated Customer Service Advisors on a 12-month fixed term contract who want to make a difference to the customer journey. You will play a key role in maintaining excellent service standards for our customers. Reporting to our Customer Experience Manager, the Customer Service Advisor will handle inbound customer sales calls and enquiries and make outbound follow-up calls for vehicle reminder programs. Full training on our systems will be provided. Success in this role will come from a passion for delivering great customer service.
Location: Office based in Stockton-on-Tees
Working Pattern: Monday to Friday 8.30am-5.30pm, (1 hour lunch) rotational Saturdays 8.30am-4pm (30mins lunch). Must have: Due to the nature of the business, you must be able to work this pattern which will include bank holidays.
Benefits:
- Staff discounts on servicing, tyres and MOTs
- Retail vouchers
- Finder’s fee
- Life Insurance
- Pension
- Eye Care Vouchers
- Buy/Sell Holiday
- Flu Jab
- Employee Assistant Program
- Long Service Recognition
- Enhanced Maternity and Paternity
- Cycle to Work
- Charity Match
Recruitment Process: If you are successful following a first stage interview, you will be invited to an assessment centre.
Training: Full training on our systems will be provided.
About our role:
- 12-month fixed term contract
- Handle inbound customer sales calls and enquiries: Looking after live chat enquiries through our website, manage inbound email enquiries, manage inbound social media enquiries, and triage complaints through to our Customer Contact team
- Handle outbound follow-up calls with current and previous customers or vehicle reminder programs and convert warm leads through building relationships with customers
- Answering customer enquiries quickly and efficiently, converting enquiries into bookings or sales, quickly triaging complaints through to our Customer Retention team
- Maintain customer service standards and maintain superb online reputation
- Pick up negative and positive online reviews and resolve them with the help of the operations team
- For the speed of answering Telephone, Live Chat, Email enquiries/complaints and Social Media enquiries and complaints
- Conversion rates and online reputation and social media engagement
About you:
- You will be organised and proactive - customer focused - who takes pride in your work with a passion for delivering a great customer experience
- Some experience of a customer service facing role with either Retail, Hospitality or Leisure
- Experience of working in a fast-paced environment
- Proficient experience of MS Word, Excel, Outlook, CRM systems, Social media sites, Online platforms (Support desk/Review sites)
- Strong verbal, written and listening communication skills
About our company: Micheldever Tyre Services (MTS) was founded in 1972 as a part‑time venture providing car servicing and tyres. Today, Micheldever Group is the fastest growing wholesaler, distributor and retailer of tyres in the UK, selling six million tyres nationwide (20 percent of the total UK market) and employing approximately 2100 employees company wide. To support this business, we have built a wholesale distribution network of 14 sites around the UK supplying over 6,000 retailers and our own retail chain Protyre which is consistently growing. This is achieved by skilled, focused and determined teams across one central distribution centre and 13 warehouse operations nationwide.
Customer Service Advisor (12m FTC) employer: Micheldever Group
Micheldever Group is an excellent employer, offering a supportive work culture that prioritises employee growth and development. Located in Wales, the company provides comprehensive training for Truck Tyre Technicians, alongside attractive bonuses and staff discounts, making it a rewarding place to build a career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (12m FTC)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Micheldever Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Micheldever Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor (12m FTC)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Micheldever Group.
How to prepare for a job interview at Micheldever Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Micheldever Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Micheldever Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
