Party & Event Host, Party Planner in Warrington

Plan, coordinate and host events (including children's birthday parties) in a Michaels store to provide a stress-free, fun, and engaging experience for customers. Offer friendly customer service by assisting customers in shopping and finding what they are looking for. Ensure all customers check out quickly and amicably. Perform operational tasks including unloading truck deliveries and tasks related to merchandise presentation and maintaining store organisation standards as needed to uphold our brand promises.

Event Coordinator

• Plan and coordinate multiple events simultaneously, including children's birthday parties and other crafting classes or events.
• Engage with customers of all ages, from 4 years to over 94 years, creating a fun and creative environment.
• Demonstrate craft projects and provide instructions to participants, paint faces, and lead other activities.
• Prepare and set up additions for birthday parties such as goodie bags, balloons, etc., in accordance with company standards.
• Inform customers and in-store team members about events.
• Perform administrative tasks such as responding to emails, making calls, and filling out documents as needed.
• Adjust plans and events based on feedback and customer needs.
• Create contingency plans or emergency plans to execute as needed.
• Ensure customer satisfaction during scheduled events.
• Maintain company standards for cleanliness and safety.
• Set up, tidy, and clean before and after each event.

Customer Service

• Assist customers in shopping, locating products, and providing solutions.
• Offer a quick and friendly experience at checkout.
• Educate customers about the benefits of the Rewards program and private label credit card and perform sign-ups.
• Keep customers informed about the Voice of Customer (VoC) survey.
• Assist with omnichannel processes, including buy online, pick up in-store (BOPIS) and shipped orders from the store.
• Participate in truck unloading processes, filling displays, and planogram (POG) tasks.
• Perform stocking and merchandise management tasks.
• Carry out in-store stock optimisation tasks (OSEM) and setups for weekly sales as assigned.
• Support loss prevention and safety programmes.
• Adhere to Standard Operating Procedures (SOP) and company programmes to ensure compliance with applicable laws and requirements, implementing company policies and standards.
• Interact with others in an acceptable and respectful manner, remaining positive and respectful even in difficult situations, promoting commitment to the company's vision and values, projecting a positive image, and serving as a role model for other team members.
• Be trained for sales and production in custom framing.
• Participate in daily store cleanliness activities, including (but not limited to) sweeping, vacuuming, dusting, and maintaining restroom cleanliness.

Other Assigned Tasks

Preferred Knowledge/Skills/Abilities

• Energetic and enthusiastic personality.
• Able to manage work stress and interact effectively with others, including customers and colleagues of all ages.
• Excellent interpersonal skills.
• Experience working with children and children's events.
• Good written, verbal, and non-verbal communication skills, as well as listening skills.
• Organisational skills, interpersonal skills, and creative problem-solving abilities.
• Retail or customer service experience required.

Physical Requirements

Ability to stand for long periods. Ability to move around the store. Frequently bend, lift, carry, reach, and stretch. Lift heavy boxes and access high shelves using a ladder or similar equipment. If you need assistance in performing these essential job functions, please contact your supervisor so we can begin the interactive process with you to determine if a reasonable accommodation is possible.

Retail store environment caring for customers; all public areas are air-conditioned; some warehouses may not be air-conditioned; outdoor work may be assigned (collecting shopping carts or during truck unloading); the framing workshop has a glass cutting machine and a heat press; working hours include evenings, weekends, and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit our website.

At Michaels, we prioritise the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate, and be better together.