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- Tasks: Deliver friendly customer service and help customers find what they need in-store.
- Company: Join Michaels, the leading destination for creativity and celebration in North America.
- Benefits: Enjoy health insurance, paid time off, tuition assistance, and generous employee discounts.
- Why this job: Be part of a creative team and make a positive impact on customers' shopping experience.
- Qualifications: Retail or customer service experience preferred; must be at least 16 years old.
- Other info: Dynamic work environment with opportunities for growth and creativity.
The predicted salary is between 1040 - 1248 £ per month.
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience.
Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions.
- Provide a fast and friendly checkout experience; execute cash handling to standards.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in the truck unload, stocking, and planogram (POGs) processes.
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
- Cross trained in Custom Framing selling and production.
- Other duties as assigned.
Preferred Knowledge/Skills/Abilities:
Retail and/or customer service experience preferred.
Physical Requirements:
Ability to remain standing for long periods of time. Ability to move throughout the store. Regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Day Front End Ambassador in Warrington employer: Michaels
Contact Detail:
Michaels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Front End Ambassador in Warrington
✨Tip Number 1
Get to know the store inside out! Familiarise yourself with the layout, products, and services we offer. This way, when you chat with customers, you can help them find exactly what they need and make their shopping experience a breeze.
✨Tip Number 2
Practice your customer service skills! Engage with friends or family as if they were customers. Show them how to sign up for our Rewards program or explain the benefits of our Private Label Credit Cards. The more comfortable you are, the better you'll connect with real customers.
✨Tip Number 3
Be ready to showcase your teamwork! We love a positive attitude, so be prepared to share examples of how you've worked well with others in the past. Whether it’s unloading trucks or helping with store recovery, showing that you can collaborate is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Make sure your application reflects your enthusiasm for creativity and customer service, and let us know why you’d be a great fit for the Day Front End Ambassador role.
We think you need these skills to ace Day Front End Ambassador in Warrington
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and creativity.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. If you've worked in retail or customer service before, share those stories that showcase your skills in helping customers and maintaining store standards.
Showcase Your Team Spirit: At StudySmarter, we value teamwork. Mention any experiences where you’ve collaborated with others or contributed to a positive work environment. It’s all about creating a friendly atmosphere for our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the Day Front End Ambassador role. Plus, it’s super straightforward!
How to prepare for a job interview at Michaels
✨Know the Brand
Before your interview, take some time to research Michaels and its values. Understand their commitment to creativity and customer service. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role involves delivering friendly customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you handled difficult situations positively, as this will demonstrate your ability to engage customers effectively.
✨Practice Cash Handling Scenarios
As you'll be executing cash handling to standards, it’s a good idea to brush up on your cash management skills. Be ready to discuss any previous experience you have with cash registers or handling transactions, and consider practicing common scenarios you might encounter.
✨Be Ready for Teamwork Questions
Michaels values teamwork, so expect questions about how you work with others. Think of specific instances where you collaborated with teammates to achieve a goal or improve store operations. This will show that you can contribute positively to the team environment.