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For Companies At a Glance
- Tasks: Deliver friendly service, assist customers, and ensure a smooth checkout experience.
- Company: Michaels is a leading creative supplies retailer with over 1,300 stores across North America.
- Benefits: Enjoy health insurance, paid time off, tuition assistance, and employee discounts.
- Why this job: Join a vibrant team that values creativity and offers opportunities for growth and collaboration.
- Qualifications: Must be at least 16 years old; retail or customer service experience preferred.
- Other info: Flexible hours include nights and weekends; work in a fun, climate-controlled environment.
Store – HART-MANCHESTER, CT
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in truck unload, stocking, and planogram (POGs) processes
- Complete merchandise recovery and maintenance, including return/go back process and store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and company policies to ensure legal compliance
- Interact respectfully with others; remain positive, promote the organization’s values, and serve as a role model
- Cross-train in Custom Framing selling and production
- Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Experience
Physical Requirements
Work Environment
Applicants in the U.S. must meet legal requirements. Michaels requires team members to be at least sixteen (16) years old.
Total Base Pay Range for this Position: $16.35 – $19.10
At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online. Michaels is the premier destination for creative supplies and services.
We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, and employee discounts. For more information, visit our website.
Michaels is an Equal Opportunity Employer. We support all team members and customers in creating, innovating, and collaborating.
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Service Team Member employer: Michaels
Contact Detail:
Michaels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Member
✨Tip Number 1
Familiarise yourself with the store layout and product offerings before your interview. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can prepare you for real-life situations you'll encounter as a Service Team Member, showcasing your ability to handle various customer interactions.
✨Tip Number 3
Research the benefits of the Rewards program and Private Label Credit Cards offered by Michaels. Being knowledgeable about these programs will allow you to engage customers effectively and show that you're ready to promote the brand's values.
✨Tip Number 4
Demonstrate your teamwork skills during the interview. Share examples of how you've collaborated with others in previous roles, as this is crucial for maintaining store recovery standards and supporting your colleagues in a busy retail environment.
We think you need these skills to ace Service Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous retail or customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent customer service in the past.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Michaels that resonate with you, such as their commitment to creativity and team wellbeing. Highlight how your skills can contribute to their mission.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Michaels
✨Showcase Your Customer Service Skills
As a Service Team Member, your ability to deliver friendly customer service is crucial. Prepare examples from your past experiences where you successfully assisted customers, resolved issues, or enhanced their shopping experience.
✨Familiarise Yourself with the Store's Products
Before the interview, take some time to learn about the products and services offered by the store. Being knowledgeable will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Emphasise Teamwork and Collaboration
Michaels values teamwork, so be ready to discuss how you've worked effectively in a team setting. Share specific instances where you contributed to a positive team environment or helped colleagues achieve common goals.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to handle challenging customer interactions. Practice responses that highlight your ability to remain calm, positive, and solution-oriented under pressure.
