At a Glance
- Tasks: Deliver friendly customer service and assist shoppers in-store.
- Company: Michaels is the leading creative destination with over 1,300 stores across North America.
- Benefits: Enjoy health insurance, paid time off, tuition assistance, and employee discounts.
- Why this job: Join a vibrant team that fuels creativity and promotes a positive work culture.
- Qualifications: Retail or customer service experience preferred; must be at least 16 years old.
- Other info: Flexible hours include nights and weekends; climate-controlled work environment.
Store – PHI-WARRINGTON, PA
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in truck unload, stocking, and planogram (POGs) processes
- Complete merchandise recovery and maintenance, including returns/go back process and store recovery
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and company policies to ensure compliance
- Interact respectfully with others; promote a positive image and serve as a role model
- Cross-train in Custom Framing selling and production
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Retail and/or customer service experience preferred
Physical Requirements
- Ability to remain standing for long periods
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If assistance is needed with essential functions, contact your supervisor for accommodation options.
Work environment includes climate-controlled public retail areas, some outdoor work, and a frame shop with glass cutters and heat press; hours include nights, weekends, and early mornings.
Applicants in the U.S. must meet legal requirements. Michaels requires team members to be at least sixteen (16) years old.
Our purpose is to fuel the joy of creativity. With over 1,300 stores in North America and online, Michaels is the leading creative destination. We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, and employee discounts. For more info, visit our website.
Michaels is an Equal Opportunity Employer. We support all team members and customers to create, innovate, and be better together.
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Service Team Member - 6731, Warrington employer: Michaels
Contact Detail:
Michaels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Member - 6731, Warrington
✨Tip Number 1
Familiarise yourself with the products and services offered at Michaels. Understanding the range of creative supplies and services will help you engage customers effectively and provide them with tailored solutions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for engaging with customers, handling inquiries, and promoting the Rewards program confidently during your interactions.
✨Tip Number 3
Get comfortable with cash handling procedures. Knowing how to efficiently manage transactions will not only speed up the checkout process but also demonstrate your reliability and attention to detail.
✨Tip Number 4
Show enthusiasm for creativity and crafting. Being passionate about the products will resonate with customers and make you a more effective team member, as you'll be able to share your excitement and knowledge.
We think you need these skills to ace Service Team Member - 6731, Warrington
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Service Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail or customer service. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent customer service in the past.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Michaels that resonate with you, such as their commitment to creativity and team wellbeing. Make sure to explain why you would be a great fit for the team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Michaels
✨Showcase Your Customer Service Skills
Since the role involves delivering friendly customer service, be prepared to share examples of how you've successfully assisted customers in the past. Highlight your ability to engage with customers and provide solutions to their needs.
✨Familiarise Yourself with the Store's Products
Before the interview, take some time to learn about the products offered in the store. This will help you answer questions confidently and demonstrate your enthusiasm for helping customers find what they're looking for.
✨Understand the Importance of Teamwork
The job requires collaboration with other team members, so be ready to discuss your experience working in a team environment. Share instances where you've contributed to a positive team dynamic or helped achieve a common goal.
✨Prepare for Questions on Procedures
Since adherence to Standard Operating Procedures (SOPs) is crucial, be prepared to discuss how you ensure compliance in your work. Think of examples where you've followed procedures to maintain safety and efficiency in a retail setting.