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- Tasks: Deliver friendly customer service and assist customers in finding products.
- Company: Michaels is North America's leading creative destination with over 1,300 stores.
- Benefits: Enjoy health insurance, paid time off, tuition assistance, and generous employee discounts.
- Why this job: Join a vibrant team that fuels creativity and promotes a positive work culture.
- Qualifications: Must be at least 16 years old; retail or customer service experience preferred.
- Other info: Flexible hours including nights and weekends; opportunities for cross-training.
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Store – BOS-PLYMOUTH, MA
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
Preferred Knowledge/Skills/Abilities
Other duties as assigned
Preferred Type Of Experience The Job Requires
- Retail and/or customer service experience preferred
Physical Requirements
Work Environment
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
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Federal FMLA Poster
Federal EPPAC Poster
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Part-time
Job function
-
Job function
Business Development and Sales
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Industries
Retail
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Service Team Member employer: Michaels Stores
Contact Detail:
Michaels Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Member
✨Tip Number 1
Familiarise yourself with Michaels' products and services. Understanding the range of creative supplies and services they offer will help you engage customers effectively and provide tailored solutions during your interactions.
✨Tip Number 2
Practice your customer service skills. Since this role heavily involves assisting customers, consider role-playing scenarios with friends or family to enhance your ability to handle various customer inquiries and situations.
✨Tip Number 3
Get comfortable with cash handling procedures. As you'll be responsible for executing fast and friendly checkouts, being familiar with cash register operations and basic financial transactions will give you an edge.
✨Tip Number 4
Show enthusiasm for creativity and community engagement. Michaels values a positive image and commitment to their vision, so expressing your passion for arts and crafts during any interactions can make a lasting impression.
We think you need these skills to ace Service Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Service Team Member position at Michaels Stores. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your retail and customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've delivered excellent customer service in the past.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Michaels Stores that resonate with you, such as their commitment to creativity and customer satisfaction. Make sure to explain how your skills can contribute to their team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Michaels Stores
✨Show Your Customer Service Skills
As a Service Team Member, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to remain positive and respectful, even in challenging situations.
✨Familiarise Yourself with the Company
Do some research on Michaels Stores before your interview. Understand their mission to fuel creativity and their commitment to customer satisfaction. This will help you align your answers with their values and show that you're genuinely interested in the role.
✨Prepare for Common Scenarios
Think about common retail scenarios you might face, such as handling difficult customers or managing stock levels. Prepare responses that demonstrate your problem-solving skills and ability to work under pressure, as these are crucial for the role.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
