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- Tasks: Lead and manage care homes, ensuring quality service and performance targets are met.
- Company: Harbour Healthcare, a recognised leader in care with multiple awards.
- Benefits: Generous salary, discounts, wellness support, and career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in management, caring ethos, and relevant qualifications required.
- Other info: Join a supportive team with exciting events and recognition for your hard work.
The predicted salary is between 75000 - 75000 £ per year.
Location: Newcastle upon Tyne, Tyne and Wear, United Kingdom
Salary: £75,000 per annum
Contract type: Permanent
Job Purpose
Delivery of business and quality performance targets for a portfolio of care homes. Provide direct line management to the Care Home managers and create a culture of customer focus, quality of service and continuous improvement. Establish and maintain relationship management with key external stakeholders. Support Company Directors in the delivery of strategic objectives.
Principal Role & Accountabilities
- Conduct detailed monthly Provider/Compliance visits of each Care Home, including but not limited to an investigation into KPIs, review and monthly sign off of Service Improvement Plan, review of maintenance documentation, review of environment etc.
- Be present in the Care Homes. Visit all Care Homes at regular intervals; interact with home‑based staff and monitor customer experience; focus time and support toward under‑performing Homes.
- Agree with Home Manager the action plans arising as the result of the internal audits, complaint investigation outcomes etc.
- Assist the Home Manager by completing elements of the action plan as appropriate.
- Monitor progress of action plan and report any non‑compliance/non‑cooperation from Home staff to the Senior Regional Manager.
- Accountable for the Care Home's quality outcomes/performance within the group.
- Take the lead in agreeing on standardisation of documentation and best practice.
- Participate in Governance Meetings.
- Attend monthly Central Team meetings to present audit results and discuss actions to address underperforming homes.
- Take the lead in evaluating training statistics and organising/delivering training as required.
- Effectively support/manage the Home Managers through coaching, mentorship and development to educate, inspire and motivate.
- Effectively manage relationships with CQC Inspectors, the Local Authority and other external professional colleagues.
- Provide management cover as appropriate in homes during periods of Home Manager absence.
- Assist the Company with the development of care related policies and procedures.
- Conduct disciplinary hearings/appeals/grievances as directed by the Senior Regional Manager.
- Support/manage Home Managers to deliver business outcomes including sales and marketing initiatives.
- Support/manage Home Managers to maintain homes within Harbour expectations.
- Support Home Manager to deliver all Harbour initiatives.
Qualifications
Ideally RGN/RMN/RNLD or NVQ Level 5 or equivalent. Broad experience of operating at a management level preferably multi‑site. Must demonstrate a caring ethos; being concerned for both residents and staff members. Will have specialist experience and comprehensive legislative knowledge, technically and operationally in respect of the legislative framework and good practice guidance as it relates to CQC and other relevant bodies as applicable, i.e. Independent Safeguarding Authority, Disclosure and Barring Service, and the Nursing and Midwifery Council etc.
Benefits
- Discounts on shopping, fashion, days out, travel, entertainment and lots more.
- Cyle scheme – up to 39% savings on your bike purchase.
- FREE face‑to‑face counselling, for you and your family.
- Staff recognition award ceremonies.
- £30 voucher available every month for the nominated 'Employee of the month'.
- Opportunities for training and career progression.
- Salary sacrifice pension scheme.
- Blue Light Card – up to 50% discount across 100’s of retailers.
- Access to a FREE eye test and discounted glasses.
- Cashback card – save up to £500 annually, can be used at over 80 big brands.
- Wellbeing portal: FREE meditation series, FREE wellbeing podcasts & live virtual events, FREE mental health support programmes, FREE workout plans, FREE Live digital gym classes, FREE mindset and wellbeing series.
- Seasonal company events, competitions and incentives.
- Refer a friend scheme – earn up to £250 when referring a friend to work for Harbour Healthcare.
- On‑site parking.
Additional Information
Candidate must have a minimum of 3 years of regional/multi‑site experience. NMC Pin required. Covering 5 homes in the North East. Salary: £75,000 to £75,000 per annum plus mileage and £5,000 car allowance.
Clinical Regional Manager - Care Homes in Newcastle upon Tyne employer: Michael Paul Van Zeyl, Inc.
Contact Detail:
Michael Paul Van Zeyl, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Regional Manager - Care Homes in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research Harbour Healthcare, their values, and recent achievements. This will help us tailor our conversations during interviews and show that we’re genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider info about the company culture and even lead to referrals, which can boost our chances of landing that job.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how our experience aligns with the role of Clinical Regional Manager. We should have examples ready that showcase our leadership skills and ability to improve care home performance.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows our enthusiasm for the role and keeps us on their radar as they make their decision.
We think you need these skills to ace Clinical Regional Manager - Care Homes in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Clinical Regional Manager role. Highlight your experience in managing care homes and any relevant qualifications. We want to see how your background aligns with our mission at StudySmarter!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention specific experiences that relate to the job description.
Showcase Your Leadership Skills: As a Clinical Regional Manager, you'll be leading teams and driving performance. In your application, share examples of how you've successfully managed teams or improved service quality in previous roles. We love to see strong leadership!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Michael Paul Van Zeyl, Inc.
✨Know Your Care Home Landscape
Before the interview, get familiar with the care homes in the region you'll be managing. Understand their performance metrics, recent challenges, and successes. This will show your potential employer that you're proactive and genuinely interested in improving their services.
✨Demonstrate Leadership Skills
Be ready to discuss your management style and how you've successfully led teams in the past. Share specific examples of how you've motivated staff, handled conflicts, or improved performance in under-performing homes. This will highlight your capability to inspire and manage effectively.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, brush up on relevant legislation and best practices related to CQC and other regulatory bodies. Be prepared to discuss how you would ensure compliance and quality standards across multiple sites.
✨Showcase Your Stakeholder Management Skills
Think about your experience working with external stakeholders like CQC Inspectors and Local Authorities. Prepare examples of how you've built and maintained these relationships, as this is crucial for the role. Highlighting your communication skills will set you apart.
