At a Glance
- Tasks: Recover debts from former tenants and manage repayment plans while providing top-notch support.
- Company: Join Joseph Rowntree Housing Trust, a community-focused organisation making a real difference.
- Benefits: Enjoy a competitive salary, flexible working, generous holiday, and wellness support.
- Other info: Dynamic workplace with excellent career growth and a values-driven culture.
- Why this job: Make a meaningful impact in residents' lives while developing your skills in a supportive environment.
- Qualifications: Experience in debt recovery or housing income management with strong communication skills.
The Former Tenancy Arrears Officer is responsible for recovering outstanding debts from former residents, managing repayment arrangements, tracing debtors, and taking appropriate legal action to maximise income recovery for JRHT. The role works closely with residents, Housing Officers and support agencies to deliver effective debt recovery while providing a high standard of customer service and support.
At Joseph Rowntree Housing Trust (JRHT), we’re not just offering jobs - we’re building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you’ll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model. JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We’re proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you’ll find a workplace where you can be yourself, feel part of something bigger, and do work that means something.
Description
- Manage and recover former tenant arrears, including rent, service charges and rechargeable repairs.
- Negotiate affordable repayment plans and maintain regular contact with former residents.
- Trace former tenants using appropriate methods to maximise debt recovery.
- Prepare cases for legal action and support debt recovery through court processes where necessary.
- Work closely with Housing Officers and Money & Benefit Advisors to improve collection rates.
- Provide advice and signpost residents to internal and external support services.
- Maintain accurate records and customer information on housing management systems.
- Monitor arrears performance and ensure compliance with policies, procedures and data protection requirements.
Profile
- Experience in housing income management, arrears recovery or debt collection.
- Strong communication and negotiation skills, with the ability to manage difficult conversations professionally and empathetically.
- Knowledge of social housing legislation, tenancy agreements and debt recovery processes.
- Experience preparing cases for legal action, including court proceedings and County Court Judgements (CCJs).
- Ability to build positive relationships with residents, colleagues and external agencies.
- Strong organisational skills with the ability to prioritise workloads and meet deadlines.
- Excellent attention to detail and experience maintaining accurate records and customer data.
- A proactive and solution-focused approach, with a genuine commitment to supporting residents while maximising income recovery.
Job Offer
- £31,000 Salary
- Agile & flexible working model
- Excellent Pension Scheme with a 6% employer contribution, plus Death in Service.
- 33 days paid holiday including bank holidays with the option to buy or sell more.
- Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year.
- Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal.
- Emergency Leave, Carers Leave and enhanced new-parent and adoption pay.
- Health Care Cash Plan and gym membership discounts.
- Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme.
Former Tenant Arrears Officer in York employer: Michael Page
At Joseph Rowntree Housing Trust (JRHT), we pride ourselves on being more than just an employer; we are a community dedicated to making a meaningful impact in the lives of our residents. With a strong focus on employee development, a values-driven culture, and a commitment to work-life balance through our agile working model, JRHT offers a supportive environment where your contributions are valued. Enjoy competitive benefits including a generous pension scheme, extensive holiday options, and access to wellbeing resources, all while working in the heart of York, a vibrant city that enhances both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Former Tenant Arrears Officer in York
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Former Tenant Arrears Officer in York
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page!
How to prepare for a job interview at Michael Page
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
