At a Glance
- Tasks: Manage international freight shipments and provide exceptional customer service throughout the process.
- Company: Join a growing international logistics business in a supportive team environment.
- Benefits: Competitive salary, career development opportunities, and a dynamic work atmosphere.
- Other info: Fast-paced role with significant operational responsibility and growth potential.
- Why this job: Be the key contact for customers and make a real impact in logistics.
- Qualifications: Experience in freight forwarding and strong communication skills are essential.
The Customer Service and Operations Coordinator - Freight will manage international freight shipments from booking through to delivery, ensuring customers receive proactive updates and a high level of service throughout the process. The role involves liaising with carriers, overseas agents, transport providers and customs partners to ensure the smooth and compliant movement of goods.
Our client is a growing international logistics business seeking a Customer Service & Operations Coordinator for its Windsor office. This is an excellent opportunity for someone with freight forwarding experience who enjoys managing customer relationships, coordinating shipments, and delivering exceptional service within a fast-paced logistics environment.
As Customer Service and Operations Coordinator - Freight, you will be responsible for managing international freight movements whilst delivering outstanding customer service to clients, carriers, overseas partners and suppliers. You will take ownership of shipments from booking through to final delivery, ensuring customers are kept informed throughout the process and operational requirements are completed accurately and efficiently.
Key responsibilities include:
- Coordinating import and export freight shipments from origin through to final delivery.
- Acting as the primary point of contact for customers, providing proactive updates and resolving queries efficiently.
- Liaising with airlines, overseas agents, transport providers and customs partners to ensure smooth movement of cargo.
- Preparing and checking operational documentation, including transport and customs-related paperwork.
- Managing shipment bookings and negotiating rates with carriers and suppliers.
- Monitoring shipment progress and communicating any potential delays or issues to customers.
- Supporting customs clearance processes through third-party customs brokers.
- Verifying supplier costs, processing invoices and maintaining shipment profitability.
- Ensuring compliance with relevant freight, customs and transport regulations.
- Building and maintaining strong relationships with customers and key service providers.
The successful Customer Service and Operations Coordinator - Freight candidate will have previous experience within a freight forwarding environment and possess excellent communication and organisational skills.
You will ideally have:
- A minimum of 1 year's experience working within a freight forwarding business.
- Previous experience in a Customer Service Coordinator, Operations Coordinator, Freight Forwarder or similar role.
- Strong customer-facing communication skills with the ability to manage multiple stakeholders.
- Experience coordinating international import and/or export shipments.
- Knowledge of freight forwarding documentation and operational processes.
- Strong attention to detail and problem-solving abilities.
- Ability to work effectively in a fast-paced logistics environment.
- Good commercial awareness and confidence dealing with suppliers and customers.
- Experience using freight forwarding or logistics management systems.
- Knowledge of air freight operations would be advantageous.
Salary of £35,000 - £38,000. Opportunity to join a growing international logistics organisation. Varied and customer-focused role with significant operational responsibility. Supportive team environment. Career development opportunities within the logistics and freight forwarding sector. Windsor-based office location.
Customer Service and Operations Coordinator - Freight in Windsor employer: Michael Page
At Michael Page, we pride ourselves on being an excellent employer that champions community impact through our Social Value Lead role. Our supportive work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth while making a meaningful difference in the property industry. Located in a vibrant area, we offer competitive salaries and a commitment to employee well-being, ensuring that you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Operations Coordinator - Freight in Windsor
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Michael Page and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Michael Page!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Michael Page keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Service and Operations Coordinator - Freight in Windsor
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Michael Page:This is your chance to really connect with the team at Michael Page. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Michael Page
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Michael Page.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Michael Page that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Michael Page. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
