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- Tasks: Provide expert welfare benefits advice and support clients with applications and appeals.
- Company: Join a leading UK law firm known for its client-focused approach and diverse legal services.
- Benefits: Enjoy hybrid working, enhanced pension contributions, health insurance, and 27 days holiday plus bank holidays.
- Why this job: Make a real impact by helping clients navigate their welfare benefits and improve their lives.
- Qualifications: Two years of experience in welfare benefits advice and strong communication skills are essential.
- Other info: Opportunity for continuous professional development and collaboration across departments.
The predicted salary is between 36000 - 60000 £ per year.
The following position will play a pivotal role in ensuring the delivery of high-quality Welfare Benefits Advice and related services. The business aims to uphold standards consistently and provide value to its clients while minimising financial risk and exposure for both the client and the firm. By maximising clients' entitlement to statutory funding and services, the firm seeks to enhance and improve the value they receive.
We are currently representing a leading UK-based law firm specialising in providing a wide range of legal services to individuals and businesses. They offer expertise in personal injury, medical negligence, family law, estate planning, and corporate and commercial legal support. The firm is known for its client-focused approach, commitment to justice, and dedication to securing the best outcomes, whether through litigation, advisory services, or financial planning. With a strong national presence, they serve clients across various sectors, helping them navigate complex legal challenges with tailored solutions.
Key responsibilities consist of:
- Delivering a high-quality Welfare Benefits Advice service to clients, case handlers, and relevant stakeholders across all service lines and locations nationwide.
- Providing a fully accessible, comprehensive, and specialist welfare advice service tailored to individual client needs.
- Ensuring clients receive the correct benefits based on their current circumstances and eligibility.
- Assisting with benefits applications, conducting reviews, and handling appeals when appropriate and requested by the client or case handler.
- Staying up to date with welfare policies, services, and advocacy resources by attending, identifying, and sharing relevant internal and external training opportunities.
- Supporting the development and awareness of the Benefits Advice Service within the business by delivering internal training to case handlers where needed.
- Maintaining compliance with the firm's policies and procedures while ensuring all work meets or exceeds SLAs and client expectations.
- Pursuing continuous personal and professional development, including attending necessary training sessions.
- Fostering strong working relationships across all departments to provide a seamless and integrated client service.
- Collaborating with Team Leaders and other key personnel to ensure the consistent delivery of required services and addressing any arising issues.
- Traveling as necessary to meet client needs and provide in-person support where appropriate.
Profile:
- Proven track record in delivering generalist welfare benefits support, ensuring comprehensive client assistance across diverse needs.
- Comfortable working with clients from varied social and economic backgrounds.
- At least two years of hands-on experience providing specialist welfare benefits advice, including assisting clients with applications, assessments, and appeals.
- Skilled in evaluating service standards and processes, offering practical recommendations while assessing risks and business impact.
- Strong communication abilities, enabling effective engagement with employees, stakeholders, and management.
- Well-developed research and analytic skills to support case handling and decision-making.
- Exceptional teamwork and collaboration skills, with a focus on maintaining high service standards.
- Professional approach with excellent attention to detail and strong presentation skills.
- Capable of managing high caseloads independently while thriving under pressure.
- Highly organised with the ability to multitask and prioritise effectively in demanding environments.
- Willingness to travel as needed to fulfil job responsibilities.
- Proficient in IT and experienced in using multiple case management systems.
Job Offer:
- Hybrid & flexi-remote working
- Enhanced pension contribution scheme
- Working from home equipment
- Bonus non-fee earner entitlement
- 27 days holiday + BH
- Health insurance scheme
- Medicash plans
Welfare Benefits Adviser employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Benefits Adviser
✨Tip Number 1
Familiarise yourself with the latest welfare policies and benefits systems in the UK. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a constantly changing field.
✨Tip Number 2
Network with professionals already working in welfare benefits advisory roles. Attend relevant workshops or seminars where you can meet industry experts and gain insights into best practices, which could give you an edge over other candidates.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific client situations or challenges, as this role requires strong problem-solving skills and the ability to provide tailored advice.
✨Tip Number 4
Showcase your teamwork and collaboration skills by providing examples of past experiences where you worked effectively with others. This is crucial for the Welfare Benefits Adviser role, as you'll need to liaise with various stakeholders to deliver comprehensive services.
We think you need these skills to ace Welfare Benefits Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in welfare benefits advice. Focus on relevant roles and responsibilities that demonstrate your ability to deliver high-quality support and your understanding of the legal services sector.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities and qualifications mentioned in the job description. Use examples from your past experience to illustrate how you meet their requirements and how you can contribute to their client-focused approach.
Showcase Your Communication Skills: In your application, emphasise your strong communication abilities. Provide examples of how you've effectively engaged with clients and stakeholders in previous roles, as this is crucial for the Welfare Benefits Adviser position.
Highlight Continuous Development: Mention any relevant training or professional development you've undertaken related to welfare benefits or legal services. This shows your commitment to staying updated with policies and enhancing your skills, which aligns with the firm's values.
How to prepare for a job interview at Michael Page
✨Showcase Your Experience
Be prepared to discuss your previous experience in delivering welfare benefits advice. Highlight specific cases where you successfully assisted clients with applications, assessments, or appeals, and how your actions positively impacted their situations.
✨Demonstrate Strong Communication Skills
Since the role requires effective engagement with clients and stakeholders, practice articulating your thoughts clearly. Use examples from your past roles to illustrate how you've communicated complex information in an accessible way.
✨Stay Updated on Welfare Policies
Research current welfare policies and any recent changes that may affect clients' entitlements. Being knowledgeable about these topics will show your commitment to providing high-quality advice and your proactive approach to professional development.
✨Emphasise Teamwork and Collaboration
Prepare to discuss how you've worked collaboratively in previous roles. Share examples of how you fostered strong working relationships with colleagues and other departments to enhance client service, as this is crucial for the position.
