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For Companies At a Glance
- Tasks: Lead customer service and order management teams to deliver exceptional B2B service.
- Company: Join an industry-leading B2B products supplier in Wakefield.
- Benefits: Competitive salary and generous benefits package.
- Why this job: Make a real impact by enhancing customer experiences and improving efficiency.
- Qualifications: Proven leadership in customer service and order management, with ERP experience.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 41000 - 46000 £ per year.
Page Group are delighted to be working with an industry leading B2B products led business on the appointment of a new Senior Customer Service Manager at their Wakefield offices. The role will own all customer service and order management activities across the business.
Description
- Lead the Customer Service & Order Management teams to deliver world class service to B2B Customers.
- Customer Service - Responsible for after-sales, enquiries, and account management.
- Order Management - order processing, arranging distribution, liaising with production to manage timescales.
- Implement new processes and procedures that lead to a better customer experience, improve efficiency, reduce lead times and costs.
- Work closely with other business areas that impact the customer journey including supply chain, production, sales and logistics.
- Ensure forecast is accurate with customer demand.
- Implement a new escalations process.
- Work on SAP ERP Systems.
- Provide and deliver reports to directors focused on customer service and order management.
- Provide support to field sales function.
- Work with 3rd party carriers to ensure smooth delivery of customer orders in line with contractual agreements.
Profile
- Leadership of a Customer Service function previously.
- Experience working in an order management environment.
- Exceptional people leader.
- ERP experience (ideally SAP).
Job Offer
Senior Customer Service Manager £48,000 - £55,000. Generous benefits (disclosed on application). Wakefield based.
Senior Customer Service Manager in Wakefield employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Manager in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in B2B environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its customer service approach. We want you to show off your knowledge about their order management processes and how you can enhance them!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully led customer service teams and improved processes. We love hearing about real-life experiences that showcase your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you who are eager to make a difference.
We think you need these skills to ace Senior Customer Service Manager in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Service Manager. Highlight your experience in customer service leadership and order management, and don’t forget to mention any ERP systems you’ve worked with, especially SAP!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've improved customer experiences or streamlined processes in previous roles.
Showcase Your Leadership Skills: As a Senior Customer Service Manager, we want to see your leadership style. Include details about how you've led teams, managed escalations, and collaborated with other departments to enhance the customer journey.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Michael Page
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service knowledge, especially in a B2B context. Be ready to discuss your previous experiences leading customer service teams and how you've improved processes to enhance customer satisfaction.
✨Familiarise Yourself with Order Management
Since the role focuses heavily on order management, it’s crucial to understand the ins and outs of this process. Prepare examples of how you've successfully managed order processing and liaised with production to meet customer demands.
✨Showcase Your Leadership Skills
As a Senior Customer Service Manager, you'll need to demonstrate strong leadership abilities. Think of specific instances where you've led a team to success, resolved conflicts, or implemented new procedures that improved efficiency.
✨Get Comfortable with SAP ERP Systems
If you have experience with SAP or similar ERP systems, be prepared to discuss it. Highlight how you've used these tools to manage customer orders and improve reporting processes, as this will show you're ready to hit the ground running.
