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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and enhance B2B relationships.
- Company: Join a well-established company in the supply and service industry.
- Benefits: Competitive salary, exceptional benefits, and great transport links.
- Other info: Exciting opportunity for career growth in a supportive environment.
- Why this job: Make a real impact by delivering world-class service to customers.
- Qualifications: Proven leadership experience in customer service and strong communication skills.
Wakefield based - on-site
Supply & Service Industry
£50,000 - £55,000
Client Details
Page Group are delighted to be working in partnership with a long standing client on the appointment of a new Customer Service Manager at their Wakefield Site. Reporting into site Directors, the role will have full leadership of an internal Customer Service Function along with a field based relationship management function.
Description
- Create, implement and deliver the Customer Service strategy for the business to help achieve wider company objectives.
- Leadership of internal customer service responsible for order management, customer enquiries, updates on orders and arranging distribution.
- Leadership of field based relationship/account managers responsible for understanding customer issues, understanding customer requirements, managing complaints, and driving retention of B2B customers.
- Drive retention through delivery of world class service to B2B Customers, ensuring Accounts are reviewed in line with contractual agreements, and SLAs are maintained.
- Take ownership of escalated customer issues by being proactive and listening to customers.
- Work cross functionally with teams including logistics, operations and credit control to ensure the end to end customer journey can be mapped out to deliver a positive experience for customers.
- Proactively manage resource in line with customer demand taking into account peak periods, customer demand and understanding customers' long term requirements.
- Use all available information to make data driven decisions that will support the business in achieving wider objectives.
Profile
- Prior leadership of a Customer Service Function.
- Commercially astute.
- Ability to build and maintain strong working relationships with customers.
- Understanding of the wider customer supply chain.
- Strong internal stakeholder engagement.
- Excellent communication skills both written and verbal.
Job Offer
The role of Customer Service Manager will be based in the Wakefield area and has great links to the M1 & M62. Salary of £50,000 - £55,000 on offer depending on experience, plus exceptional benefits (disclosed upon application).
Please note - the successful applicant will need a Full UK driving license due to role requirements.
Customer Service Manager in Wakefield employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the supply and service industry, especially those who might know about openings for Customer Service Managers. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company’s customer service strategy. Understand their values and how they align with your experience. This will help you showcase how you can drive retention and deliver world-class service.
✨Tip Number 3
Practice your communication skills! As a Customer Service Manager, you’ll need to demonstrate excellent verbal and written communication. Role-play common interview scenarios with a friend to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Service Manager role. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Service Manager in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Manager role. Highlight your leadership experience and any relevant achievements in customer service that align with our needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the role. Mention specific examples of how you've driven customer retention and managed teams effectively.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Michael Page
✨Know Your Customer Service Strategy
Before the interview, make sure you understand the company's customer service strategy and how it aligns with their overall objectives. Be ready to discuss how you would create and implement a similar strategy in your role as Customer Service Manager.
✨Showcase Your Leadership Skills
Prepare examples of your previous leadership experiences in customer service. Highlight how you've successfully managed teams, resolved escalated issues, and driven retention through exceptional service. This will demonstrate your capability to lead the internal customer service function effectively.
✨Understand the Supply Chain
Brush up on your knowledge of the supply chain and how it impacts customer service. Be prepared to discuss how you can work cross-functionally with logistics, operations, and credit control to enhance the customer journey and ensure a seamless experience.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Use concise language and be confident when discussing your ideas and experiences. This will help you make a strong impression during the interview.