As a Customer Service Coordinator in the retail industry, you'll be the first point of contact for customers, handling queries and ensuring their experience is seamless. This role is also to help support the logistics department with administration.
Client Details
My client, who are based near Theale with free parking onsite, are an impressive and well-established company in the retail industry. They pride themselves on their sociable work culture.
Description
Key responsibilities of the Customer Service Coordinator include:
- Respond to customer enquiries.
- Resolve customer issues effectively, ensuring a positive outcome and experience.
- Process orders, returns, and exchanges accurately in the system.
- Keep detailed and accurate records of customer interactions and transactions.
- Collaborate with internal teams to address and resolve escalated cases.
- Provide clear and helpful information about products, services, and policies.
- Identify trends in customer feedback and suggest improvements where necessary.
- Maintain a high level of product knowledge to assist customers effectively.
Profile
The successful Customer Service Coordinator will have:
- Previous experience in customer service and/or logistics/supply chain coordination.
- Excel and SAP experience is preferred.
- Strong communication skills, both written and verbal.
- Attention to detail and the ability to manage multiple tasks efficiently.
- A customer-focused mindset with a problem-solving attitude.
- A proactive approach to learning about products and services.
Job Offer
Benefits include:
- A competitive salary
- Hybrid remote working
- Great career progression opportunities
- Working within a sociable, fun team
- Full training and mentoring provided
- A comprehensive benefits package
- Access to many company perks
- Generous annual leave package
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Customer Service Coordinator in Theale employer: Michael Page
ASDA is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Leeds. With a strong commitment to employee growth, ASDA provides numerous opportunities for professional development and advancement, alongside competitive salaries and comprehensive benefits. The hybrid working model allows for flexibility, making it an attractive workplace for those seeking meaningful and rewarding careers in one of the UK's leading retail brands.
