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- Tasks: Handle inbound calls and provide support to customers with empathy.
- Company: Join a leading not-for-profit organisation making a difference in the community.
- Benefits: Enjoy competitive pay, weekly payments, and potential for permanent placement.
- Why this job: Gain valuable experience in customer service while helping others and developing your skills.
- Qualifications: Call centre experience is essential; must be confident on the phone and a team player.
- Other info: Flexible shifts available; immediate start after compliance checks.
As a Temporary Customer Service Advisor (Days & Nights) you will be handling inbound calls from a customer patch of up to 200 customers, providing support and guidance to their queries.
Our client is a leading and well-known entity within the not-for-profit space and they are seeking a Temporary Customer Service Advisor (Days & Nights) to join their Stockport office on a temporary on-going basis with the view to go permanent.
As a Temporary Customer Service Advisor (Days & Nights) you will:
- Answer calls and handle call-centre type queries related to customer well-being.
- Provide compassionate and empathetic care to customers.
- Update customer accounts within a CRM system.
- Perform ad-hoc duties as and when required.
To be successful in this role:
- Experience working within a call centre environment is essential.
- Can commit to an on-going temporary role with the view to go permanent.
- Confident on the phone and a positive demeanour.
- Strong work ethic and a self-starter attitude.
- Team player.
- A Full UK Driving License is essential for the role & successful DBS check.
- Fully flexible is required for this as it does include different shifts on a 16 week rota which include days (06:00 - 16:00), (14:00 - 22:30) and (22:00 - 06:00).
In return, our client can offer:
- Competitive hourly rate & weekly pay.
- An opportunity to be made permanent.
- Immediate start after successful compliance checks.
- Opportunities for professional development and growth.
Please note we can only accept applications of candidates who do not need to serve notice.
Temporary Customer Service Advisor (Days and Nights) employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Advisor (Days and Nights)
✨Tip Number 1
Familiarise yourself with the not-for-profit sector and the specific services your potential employer provides. This knowledge will help you connect with customers and demonstrate your commitment to their mission during the interview.
✨Tip Number 2
Practice your phone communication skills by role-playing common customer service scenarios with a friend. This will help you feel more confident and prepared to handle various queries when you start the job.
✨Tip Number 3
Be ready to discuss your previous call centre experience in detail, highlighting specific situations where you provided excellent customer service. Use examples that showcase your empathy and problem-solving skills.
✨Tip Number 4
Since the role requires flexibility with shifts, be sure to communicate your availability clearly during the interview. Showing that you are adaptable and willing to work different hours can set you apart from other candidates.
We think you need these skills to ace Temporary Customer Service Advisor (Days and Nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and call centre roles. Emphasise any previous work where you provided support and guidance to customers, as this is crucial for the Temporary Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and communication skills. Mention your ability to handle calls confidently and your commitment to providing compassionate care, which aligns with the job requirements.
Highlight Flexibility: Since the role requires flexibility with shifts, clearly state your availability in your application. Mention your willingness to work different shifts on the 16-week rota to demonstrate your commitment to the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at Michael Page
✨Show Your Empathy
As a Customer Service Advisor, you'll need to demonstrate compassion and understanding. Prepare examples from your past experiences where you successfully handled customer queries with empathy.
✨Familiarise Yourself with CRM Systems
Since updating customer accounts in a CRM system is part of the role, brush up on your knowledge of common CRM software. If you have experience with specific systems, be ready to discuss how you've used them effectively.
✨Highlight Your Call Centre Experience
Make sure to emphasise your previous call centre experience during the interview. Be prepared to discuss the types of queries you handled and how you managed high call volumes while maintaining quality service.
✨Demonstrate Flexibility
Given the shift patterns involved, it's crucial to show that you're flexible and willing to adapt. Discuss your availability and any previous experience working varied shifts to reassure them of your commitment.
