Business Analyst - Operations in Surrey

The Business Analyst - Operations will play a key role in implementing a new system, analysing and improving operational processes and spotting roadblocks for users at this Investment Manager within the financial services industry. This role requires a detail‑oriented professional with a strong understanding of financial services operations. This opportunity is with a respected Investment Manager in the West End of London, known for its robust presence and commitment to operational excellence.

We are seeking a proactive and analytical Business Analyst to join the Operations Team on a 6‑month fixed‑term contract. This role will initially play a key part in delivering a priority vendor implementation, while also supporting broader operational opportunities as they arise. This is a hands‑on role at the intersection of business needs, operational effectiveness and technology enablement. The successful candidate will help shape and deliver practical solutions that improve how our teams work, manage information and scale efficiently. The role will suit someone who brings strong analytical skills, is detail‑oriented and motivated to drive tangible outcomes within a defined timeframe in a collaborative and evolving work environment.

Your responsibilities will centre on an initial vendor implementation project, alongside wider operational initiatives, and may include:

• Business analysis and problem solving. Understand current‑state processes, pain points and requirements related to document management and operational workflows. Translate these into clear, actionable requirements and pragmatic solutions.
• Project delivery and Vendor Partnership. Act as a key point of contact with the selected vendor, working closely with them to shape the design, configuration and implementation of the system. This includes driving requirements discussions, challenging and refining solutions, and ensuring the end product meets business needs.
• Process improvement and operational effectiveness. Identify opportunities to improve efficiency, consistency and scalability across Operations processes, with a focus on simplifying workflows and improving data and document management practices.
• Stakeholder engagement and change support. Work closely with stakeholders across Operations, Technology and the broader business to ensure alignment, manage expectations, and support change adoption through clear communication and structured rollout approaches.

A successful Business Analyst - Operations should have:

• Been experienced in how operational processes work and how they can be improved; spot roadblocks and offer solutions.
• Brings structured thinking and the ability to break down complex problems into practical solutions.
• Is a clear and confident communicator, able to engage a range of stakeholders.
• Is organised, proactive and comfortable managing multiple priorities within a defined timeframe.
• Is delivery‑focused, with a bias toward action and outcomes.
• Is collaborative and comfortable working in an evolving environment with some ambiguity.

You should have:

• Approximately 3+ years' experience in business analysis, operations, or a similar role within a Financial Services business.
• Experience working on system or process implementation projects would be advantageous.
• A track record of contributing to project delivery and process improvement initiatives.
• Strong stakeholder management and communication skills.

6‑month fixed‑term contract. Competitive salary ranging from £60,000 to £65,000 per annum. Opportunities to contribute to impactful projects in the financial services industry. A professional and collaborative working environment. Potential for future career development within the organization. This is a fantastic opportunity for a talented Business Analyst - Operations to make a meaningful impact. If you are ready to bring your expertise to the financial services sector, we encourage you to apply today!