At a Glance
- Tasks: Manage client relationships and support sales operations in healthcare distribution.
- Company: Dynamic company in the healthcare distribution sector based in Manchester.
- Benefits: Annual salary of £30,000 plus bonuses, job security, and professional development opportunities.
- Other info: Exciting career progression opportunities in a stable and collaborative environment.
- Why this job: Join a supportive team and make a real impact on customer satisfaction and account growth.
- Qualifications: Strong communication skills, organisation, and attention to detail; care sector experience is a plus.
The predicted salary is between 40000 - 50000 £ per year.
As an Internal Account Manager in the healthcare distribution sector, based in Trafford, Manchester.
You'll play a key role in managing client relationships and supporting sales operations.
This role is all about ensuring smooth day-to-day communication with clients and helping the sales team achieve their targets.
Client Details
This role is with a company in the distribution and retail industry, located in Manchester.
- Description
- Manage a portfolio of strategic customer accounts, acting as the primary office-based point of contact and building strong relationships with key stakeholders.
- Support customer retention and account growth by maintaining regular communication and coordinating activity between customer visits.
- Follow up on quotations, commercial opportunities, and identify cross-selling and upselling opportunities to maximise revenue.
- Coordinate contract mobilisation, implementation, and customer action plans to ensure smooth onboarding and ongoing account success.
- Deliver excellent customer service by managing enquiries through to resolution, meeting SLAs, and escalating commercial risks where necessary.
- Maintain accurate account administration, including pricing schedules, product updates, samples, product trials, and CRM records.
- Support Quarterly Business Reviews and collaborate with internal teams to ensure seamless service delivery and effective account management.
- Work closely with Account Managers, Procurement, and operational teams to improve customer satisfaction, drive commercial opportunities, and support the continued growth of strategic accounts.
- Profile
The ideal candidate should have
- Strong commercial awareness
- Excellent written and verbal communication skills
- Highly organised
- Strong Microsoft office skills
- Excellent attention to detail
- Ability to manage multiple priorities
Desirable
- Care Sector experience
- Tender support experience
- Project coordination
- Pricing administration
- Job Offer
- Annual salary of £30,000 with up to 25% bonus - OTE £37,500
- A permanent position based in Manchester, providing job security and stability.
- Opportunities for professional development and career progression within the retail industry.
- Supportive team environment within the customer service department.
- Access to a range of benefits to support your professional and personal growth.
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Internal Account Manager in Stretford employer: Michael Page
At Michael Page, we pride ourselves on being an excellent employer that champions community impact through our Social Value Lead role. Our supportive work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth while making a meaningful difference in the property industry. Located in a vibrant area, we offer competitive salaries and a commitment to employee well-being, ensuring that you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager in Stretford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Account Manager in Stretford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page!
How to prepare for a job interview at Michael Page
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
