At a Glance
- Tasks: Deliver exceptional customer service while driving sales growth through proactive outreach.
- Company: A dynamic medium-sized company in the Distribution and Supply industry, known for quality and service.
- Benefits: Competitive salary of £25,500 plus uncapped commission, with a Monday to Friday work schedule.
- Other info: Enjoy a fun company culture with opportunities for stability and career growth.
- Why this job: Join a supportive team and make a real impact in a customer-focused environment.
- Qualifications: Proven sales experience, strong communication skills, and a customer-first mindset.
The predicted salary is between 25500 - 25500 £ per year.
The Customer Success and Sales Advisor role in Trafford, Manchester focuses on delivering exceptional service to customers while driving sales growth. This permanent position is ideal for individuals passionate about customer satisfaction and achieving measurable outcomes.
Client Details: This opportunity is with a medium-sized organisation in the Distribution and Supply industry, well-known for its commitment to quality products and customer service excellence. The company fosters a professional work environment and values employees who contribute to its success.
Description:
- Allocate a significant portion of time to proactive outbound calling for retention, reactivation, and new business opportunities.
- Execute telesales campaigns to promote seasonal products, initiatives, and new product lines.
- Identify, upsell and cross-sell opportunities during calls, quotes, and follow-up.
- Manage and grow a portfolio of smaller accounts with a consultative approach.
- Prepare, send, and follow up on tailored quotes to drive conversion and shorten sales cycles.
- Qualify leads for potential handover to Field Sales teams.
- Serve as a trusted point of contact for ongoing customer queries and support needs.
- Monitor order fulfilment, proactively updating customers on backorders, delays, or substitutions.
- Resolve or escalate customer issues promptly using CRM/ticketing systems.
- Manage credits and returns from initiation to resolution, maintaining clear communication throughout.
Profile: A successful Customer Success and Sales Advisor should have:
- Proven track record in sales, account management, or customer success - ideally in B2B or healthcare.
- Confident communicator with the ability to build trust and influence decisions.
- Skilled in managing sales pipelines, campaigns, and customer support cases.
- Competent in CRM and ticketing systems (e.g., Zendesk, Salesforce).
- Able to balance revenue targets with a customer-first mindset.
- Customer-focused, empathetic, and commercially astute.
- Proactive problem-solver with strong organisational skills.
- Resilient, adaptable, and thrives in a fast-paced, target-driven environment.
Job Offer: Competitive salary ranging from £25,500 plus uncapped commission. A permanent position offering stability and growth potential. Work-life balance - Monday-Friday 9-5pm. Opportunity to work in a growing company, contributing to a customer-focused environment. Supportive and fun company culture that values employee contributions.
If you are passionate about customer service and sales and are based in or near Trafford Park, Manchester, we encourage you to apply for the Customer Success and Sales Advisor role today.
Customer Success And Sales Advisor in Stretford employer: Michael Page
Join a medium-sized organisation in Trafford, Manchester, where your passion for customer satisfaction and sales can thrive. With a supportive and fun company culture, competitive salary, and opportunities for professional growth, this role as a Customer Success and Sales Advisor offers a chance to make a meaningful impact while enjoying a healthy work-life balance. Be part of a team that values your contributions and is committed to delivering excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success And Sales Advisor in Stretford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success And Sales Advisor in Stretford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page!
How to prepare for a job interview at Michael Page
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
