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- Tasks: Lead a team to create a positive culture and handle client escalations.
- Company: Reputable recruitment firm with a focus on professional services.
- Benefits: Salary up to £35,000, growth opportunities, and no weekend shifts.
- Other info: Join a supportive environment with great career advancement potential.
- Why this job: Make a real difference in client care while developing your leadership skills.
- Qualifications: Supervisor experience and strong people management skills required.
The predicted salary is between 35000 - 35000 £ per year.
A reputable recruitment firm is seeking a Customer Service Team Leader in Stoke. The role involves managing a team to ensure a positive culture, conducting training and coaching, and handling escalations.
Successful candidates will have:
- Supervisor experience in a professional services setting
- Strong people management skills
- A commitment to excellent client care
The position offers a salary of up to £35,000, with growth opportunities and no weekend shifts.
Customer Service Team Leader – Coaching & Escalations in Stoke employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader – Coaching & Escalations in Stoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Team Leader role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and client care. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your coaching skills! During interviews, share specific examples of how you've trained and developed your team in the past. This will highlight your leadership abilities and commitment to fostering a positive culture.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Team Leader – Coaching & Escalations in Stoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and people management skills. We want to see how you've led teams in a professional services setting, so don’t hold back on those examples!
Showcase Your Coaching Skills: In your application, emphasise any training or coaching you've done. We’re looking for someone who can foster a positive culture, so share specific instances where you’ve helped team members grow.
Highlight Client Care Commitment: Demonstrate your commitment to excellent client care in your cover letter. We love candidates who can show how they’ve gone above and beyond to ensure customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Michael Page
✨Know Your Stuff
Make sure you understand the ins and outs of customer service management. Brush up on your knowledge about coaching techniques and how to handle escalations effectively. This will show that you're not just a good fit for the role, but that you're genuinely passionate about leading a team.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your people management skills and how you've fostered a positive culture in previous roles. This is your chance to shine as a leader!
✨Emphasise Client Care
Since the role focuses on excellent client care, be ready to discuss how you've prioritised client satisfaction in your previous positions. Share specific instances where your actions led to improved client relationships or feedback.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and growth opportunities. This shows your interest in the role and helps you gauge if it's the right fit for you too!