At a Glance
- Tasks: Lead and enhance CRM systems in the not-for-profit education sector.
- Company: Dynamic educational institution focused on improving student experiences.
- Benefits: 12-month fixed-term contract, flexible working, and professional development opportunities.
- Other info: Join a supportive team and contribute to innovative strategies for student engagement.
- Why this job: Make a real difference in student recruitment and experience while developing your leadership skills.
- Qualifications: Experience in CRM management and project leadership in higher education.
This Interim Head of CRM role in Southampton focuses on managing and improving CRM systems within the not-for-profit sector. You'll ensure the smooth running of CRM strategies, supporting the organisation's digital goals.
Client Details
The role is based within the education sector in the South of the UK.
Description
- CRM Product Management (30%): Manage and improve the GRA CRM system, identifying fixes and new features, supporting design and testing, promoting best practice, and developing reporting to support evidence-based decisions.
- Enquirer and Conversion Campaigns (25%): Coordinate and evaluate CRM campaigns with Faculties and professional services to improve applications and conversion, using data and performance metrics to drive improvements.
- Enquirer Experience (15%): Ensure an excellent service for prospective students and applicants, reviewing team performance and improving the customer journey.
- Non-UCAS Application Processes (10%): Manage CRM processes for PGR, PGT, study abroad and pre-sessional English, promoting a unified platform and flexible resource allocation.
- Data and Insight (5%): Work with Policy & Insight to use enquirer and applicant data to inform market analysis and future planning.
- Senior Leadership and Faculty Engagement (5%): Contribute to the Student Recruitment & Events senior leadership team, supporting market performance and representing the team at Faculty of Medicine meetings.
- Wider Student Experience (5%): Support wider initiatives to improve the applicant and student experience, including registration, open days, recruitment events, confirmation and clearing.
Other Duties: Undertake other duties as agreed with the line manager.
Profile
- Relevant professional qualification or postgraduate-level experience in Higher Education, IT, CRM or a related field.
- Experience managing CRM projects, including system implementation.
- Proven project and/or people management skills.
- Strong technical and operational knowledge of CRM systems.
- Ability to align work with University priorities.
- Ability to plan and manage major projects in line with organisational strategy.
- Creative and technical experience in conversion activities and communication campaigns.
- Ability to identify trends, analyse complex issues and develop innovative solutions.
- Willingness to challenge existing approaches and improve performance.
- Ability to manage team dynamics and resolve conflict.
- Experience developing staff skills and providing expert guidance.
- Proactive management of staff, processes, resources and projects.
- Ability to influence stakeholders and maintain effective relationships.
- Confidence in resolving tensions and difficulties.
- Ability to produce clear, concise, evidence-based reports for specialist and non-specialist audiences.
- Strong understanding of customer service in higher education and commitment to delivering a high-quality service.
Job Offer: Interim role, 12 month FTC, 2 days on campus - reporting into the CMO, Secondment opportunity.
Interim Head of CRM in Southampton employer: Michael Page
ASDA is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Leeds. With a strong commitment to employee growth, ASDA provides numerous opportunities for professional development and advancement, alongside competitive salaries and comprehensive benefits. The hybrid working model allows for flexibility, making it an attractive workplace for those seeking meaningful and rewarding careers in one of the UK's leading retail brands.
StudySmarter Expert Advice🤫
We think this is how you could land Interim Head of CRM in Southampton
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Michael Page. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Michael Page.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Michael Page.
We think you need these skills to ace Interim Head of CRM in Southampton
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Michael Page and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Michael Page
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Michael Page will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Michael Page.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Michael Page.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Michael Page. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
