At a Glance
- Tasks: Lead IT service management and governance practices to enhance operational resilience.
- Company: Public sector financial institution focused on governance and continuous improvement.
- Benefits: Competitive salary, hybrid working, and exposure to senior stakeholders.
- Other info: Collaborative, agile environment with opportunities for innovation and ownership.
- Why this job: Shape strategic IT functions and drive impactful governance initiatives.
- Qualifications: Experience in IT service management and strong analytical skills required.
The predicted salary is between 38500 - 47500 £ per year.
This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release, and service management processes.
Our client is a public sector financial institution that operates a large-scale, enterprise IT environment with a strong focus on governance, resilience, and continuous improvement. The IT Operations function includes Service Delivery, Platforms & Infrastructure, Information Security, and Governance & Resilience teams working collaboratively in an agile delivery model.
As IT Service Manager, you will lead governance workstreams and day-to-day service management activities across Change Enablement, Release Management, and broader ITIL 4 practices.
Key responsibilities include:
- Operating and continuously improving governance and resilience (G&R) processes such as Change Enablement, Release Management, Service Validation & Testing, IT Risk & Controls, Service Catalogue & Configuration Management, and IT Service Continuity
- Coordinating release governance to ensure controlled deployments with appropriate approvals, evidence, and business readiness
- Supporting audit readiness through evidence coordination, remediation tracking, and governance SME input
- Conducting technology risk and control assessments and escalating key risks appropriately
- Embedding governance controls into agile delivery processes (e.g., definition of done, implementation standards, post-change assurance)
- Producing and enhancing governance reporting (KPIs, KRIs, risk trends, control effectiveness)
- Maintaining governance artefacts and documentation for Important Business Services (IBS)
- Assessing resilience impacts across change and service lifecycle activities
- Supporting and improving incident management and recovery processes, ensuring lessons learned are embedded
Profile
You will bring strong experience across IT service management and governance within an enterprise environment, alongside the ability to influence and drive improvement.
Essential experience & skills:
- Significant experience within an Enterprise Service Management function
- Strong track record of defining, delivering, and embedding IT service management practices
- Experience running senior governance forums (e.g., Change Advisory Boards)
- Solid knowledge of ITIL (ideally ITIL 4)
- Ability to engage stakeholders across all levels and drive collaborative outcomes
- Strong analytical and reporting skills
- Relevant certifications (e.g., ITIL 4, Project Management methodologies)
Desirable:
- Exposure to risk management, audit, and governance frameworks
- Experience in complex or fast-paced organisations
- Familiarity with tools such as JIRA or service management platforms
- Knowledge of resilience, BCM tooling, or incident recovery environments
- Experience supporting major incidents or operational disruptions
SFIA capability alignment (selected):
- Governance (Level 4)
- Technology Service Management (Level 4)
- Service Level Management (Level 4)
- Risk, Continuity, Configuration & Availability Management (Level 3)
- Stakeholder Relationship Management (Level 4)
Job Offer
Opportunity to shape and enhance governance and resilience practices in a strategic IT function. Exposure to senior stakeholders and enterprise-wide initiatives. A collaborative, agile working environment that encourages ownership and innovation. 6 month FTC with a well regarded public institution. Competitive salary and benefits package (£38,500 - £47,500). Hybrid Working - 2 days on site in Sheffield, 3 days WFH.
If you meet the requirements and are keen to know more, get in touch today.
IT Service Manager - Governance & Resilience in Sheffield employer: Michael Page
As a public sector financial institution, we pride ourselves on fostering a collaborative and agile work environment that prioritises governance and resilience. Our commitment to employee growth is evident through opportunities to engage with senior stakeholders and contribute to enterprise-wide initiatives, all while enjoying a competitive salary and benefits package. With a focus on continuous improvement and innovation, this role offers a meaningful chance to shape IT service management practices in a large-scale IT environment located in Sheffield.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager - Governance & Resilience in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management space, especially those who have experience with governance and resilience. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL 4 practices and governance frameworks. Be ready to discuss how you've improved service management processes in past roles. We want to see your analytical skills shine!
✨Tip Number 3
Showcase your experience with tools like JIRA or other service management platforms during interviews. Highlighting your familiarity with these tools can set you apart from other candidates and demonstrate your readiness for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Manager - Governance & Resilience in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the IT Service Manager role. Highlight your experience with ITIL 4 practices and governance frameworks, as well as any relevant certifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about governance and resilience in IT service management. Share specific examples of how you've driven improvements in past roles – we love a good story!
Showcase Your Analytical Skills:Since this role involves a lot of reporting and analysis, make sure to highlight your analytical skills in your application. Mention any tools or methodologies you’ve used to assess risks or improve service delivery – we’re all about data-driven decisions!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Michael Page
✨Know Your ITIL Inside Out
Make sure you brush up on ITIL 4 principles and practices. Be ready to discuss how you've applied these in your previous roles, especially in governance and resilience contexts. This will show that you understand the framework and can effectively embed it into service management.
✨Showcase Your Governance Experience
Prepare specific examples of how you've led governance workstreams or managed senior forums like Change Advisory Boards. Highlight your ability to engage stakeholders and drive collaborative outcomes, as this is crucial for the role.
✨Demonstrate Analytical Skills
Be ready to talk about your experience with KPIs, KRIs, and risk assessments. Bring examples of how you've used data to improve service management processes or governance reporting. This will illustrate your analytical mindset and problem-solving abilities.
✨Familiarise Yourself with Tools
If you have experience with tools like JIRA or other service management platforms, make sure to mention it. If not, do a bit of research to understand how they work and be prepared to discuss how you would use them in the context of IT service management.
