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- Tasks: Lead a dynamic customer service team and enhance customer experiences.
- Company: Join a respected manufacturing organisation with a supportive culture.
- Benefits: Competitive salary, hybrid working, and great career development opportunities.
- Why this job: Make a real impact by leading a team and improving customer satisfaction.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Exciting role with opportunities for personal and professional growth.
The predicted salary is between 26000 - 28000 £ per year.
This is an exciting opportunity for a CS Team Leader to oversee and manage a customer service team in the manufacturing sector. The role is based in Sheffield and requires a focus on delivering excellent customer service and team management.
Lead and manage the customer service team to ensure high levels of performance and engagement. Monitor and evaluate customer service operations to identify areas for improvement. Ensure all customer queries and complaints are resolved promptly and effectively. Collaborate with other departments to improve the customer experience. Prepare and analyse reports to track team performance and KPIs. Train and develop team members to enhance their skills and knowledge. Ensure compliance with company policies and procedures within the team. Support the implementation of new processes and technologies to improve efficiency.
A successful CS Team Leader should have:
- Provide front line leadership for the Customer Service team.
- Deliver, and where possible, exceed all performance metrics within your area of responsibility.
- Maintain high quality standards across all customer interactions and company KPIs.
- Act as an escalation point for customer issues, focusing on resolving root causes rather than addressing only immediate concerns.
- Support key account reviews in collaboration with stakeholders.
- Assess customer profiles to identify opportunities for increased sales.
- Collaborate with commercial teams to promote stock availability and drive sales growth.
- Work with the Sales & Operational Planning Team to identify and resolve scheduling changes aligned with production.
- Identify areas for improvement and ensure customer compliance with processes and policies.
- Continuously monitor performance and KPIs, implementing improvement actions as needed.
- Manage all people-related responsibilities, including performance reviews, attendance management, and other personnel matters.
- Oversee team workflow to ensure efficiency and service consistency.
- Coach and develop team members to enhance knowledge, capability, and overall productivity.
- Serve as a subject matter expert within the Customer Service function.
- Manage scheduling and liaise with transport partners to ensure on time, in full deliveries.
- Manage haulage payments and associated administrative processes.
A competitive salary ranging from 31,000 to 33,000 per annum. A new exciting position within a respected organisation. Opportunities for career development within the manufacturing sector. Supportive and collaborative company culture. Hybrid working. Great benefits package.
If you are ready to take the next step in your career as a CS Team Leader, we encourage you to apply today!
Customer Service Team Leader in Sheffield employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing sector and let them know you're on the hunt for a Customer Service Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your leadership skills effectively!
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific examples where you've improved team performance or resolved customer issues. Numbers speak volumes, so if you can quantify your success, do it!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and let’s get you closer to that CS Team Leader position!
We think you need these skills to ace Customer Service Team Leader in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Team Leader role. Highlight your leadership experience and any relevant achievements in customer service to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leading a customer service team and how you can contribute to our mission of delivering excellent service.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved customer issues in the past. We love candidates who can demonstrate their ability to tackle challenges head-on and improve processes.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Michael Page
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer service in the manufacturing sector. Brush up on common challenges and solutions in this field, as well as the specific company’s values and goals. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experiences in leading teams. Prepare examples where you've successfully coached team members or improved performance metrics. Highlight how you’ve resolved conflicts or escalated issues effectively, as this is crucial for a Team Leader role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think about times when you had to resolve complaints or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the company's approach to training and development, or how they measure success in customer service. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.