At a Glance
- Tasks: Lead retention strategies and drive customer engagement for a global Ecommerce subscriptions business.
- Company: Join a dynamic team focused on innovative subscription solutions.
- Benefits: Competitive salary, bonus, fully remote work, and flexible contractor arrangements.
- Other info: Collaborate with cross-functional teams and leverage AI tools for product development.
- Why this job: Make a real impact on customer experiences and retention in a fast-paced environment.
- Qualifications: Extensive Product Management experience, especially in subscriptions and data-driven decision making.
The predicted salary is between 80000 - 85000 £ per year.
We're looking for an experienced Product Manager to lead retention, churn reduction, and customer lifetime value initiatives for scaling business. This is a senior, high-impact role leading a cross-functional pod across analytics, design, and engineering. You'll own the retention roadmap end-to-end, identifying customer pain points, defining experimentation strategy, launching lifecycle initiatives, and driving measurable impact.
Description
- Own retention and LTV strategy for the subscription customer journey
- Lead a high-velocity experimentation program across onboarding, engagement, churn prevention, and win-back experiences
- Identify churn signals and develop proactive product interventions before cancellation intent is locked in
- Define KPIs, measurement frameworks, and success metrics for retention and lifecycle performance
- Partner closely with Analytics to interpret cohort behavior, funnel performance, and customer trends
- Work with Design to shape UX flows, in‑product messaging, and retention experiences
- Translate insights into product requirements, prioritisation decisions, and roadmap execution
- Collaborate with Engineering to ensure strong instrumentation, tracking, and experiment integrity
- Align cross‑functional stakeholders across Marketing, CX, Finance, and Operations to deliver a consistent customer experience
- Communicate experiment results, learnings, trade‑offs, and next bets to leadership
Profile
- Extensive experience in Product Management, including ownership of retention, growth, or lifecycle initiatives
- Experience working in a Subscriptions business is essential for this role
- Proven success improving LTV, retention, engagement, or churn metrics in subscription-based businesses
- Strong experimentation background with A/B testing, hypothesis development, statistical analysis, and data-driven decision making
- Deep analytical capability with experience in cohort analysis, behavioral insights, and customer data interpretation
- Experience with product analytics and experimentation platforms
- Strong product judgment, prioritisation skills, and ability to operate in ambiguity
- Ability to influence and lead cross-functional teams in fast-paced environments
- Commercial awareness including understanding of margin, COGS, and operational trade-offs
- Comfortable leveraging AI tools and LLMs to improve workflows, research, and product development
Job Offer
- £80k - c£85k
- 10% Bonus and Bens
- Fully remote role that can be based in the UK or Europe
- This is a full time role, but will be paid as a contractor via limited company.
Senior Product Manager - Retention/Subscriptions - Ecommerce employer: Michael Page
Join a dynamic and innovative global Ecommerce Subscriptions business that prioritises employee growth and collaboration. As a Senior Product Manager, you'll thrive in a fully remote environment that fosters a culture of experimentation and data-driven decision-making, while enjoying competitive compensation and benefits. With opportunities to lead impactful projects and work alongside cross-functional teams, this role offers a meaningful career path in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager - Retention/Subscriptions - Ecommerce
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your past successes in retention and lifecycle initiatives. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to product management and retention strategies. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Product Manager - Retention/Subscriptions - Ecommerce
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Product Manager. Highlight your experience with retention strategies and any relevant metrics you've improved in previous roles. We want to see how you’ve made an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about retention and subscriptions. Share specific examples of your successes and how they relate to our needs at StudySmarter.
Show Off Your Analytical Skills:Since this role involves a lot of data interpretation, make sure to mention your experience with cohort analysis and A/B testing. We love seeing how you’ve used data to drive decisions and improve customer experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Michael Page
✨Know Your Metrics
Before the interview, brush up on key performance indicators (KPIs) related to retention and customer lifetime value. Be ready to discuss how you've used data to drive decisions in previous roles, especially in subscription-based businesses.
✨Showcase Your Experimentation Skills
Prepare examples of A/B tests or experiments you've led. Highlight your hypothesis development process and how you measured success. This will demonstrate your strong experimentation background and analytical capabilities.
✨Understand the Customer Journey
Familiarise yourself with the entire subscription customer journey. Be prepared to discuss specific pain points you've identified in past roles and how you addressed them through product interventions or lifecycle initiatives.
✨Cross-Functional Collaboration
Think of examples where you've successfully collaborated with teams like Analytics, Design, and Engineering. Emphasise your ability to align stakeholders and communicate effectively, as this role requires strong cross-functional leadership.
