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- Tasks: Manage key customer accounts and ensure exceptional service delivery.
- Company: Join a globally recognized innovator in the food and beverage sector.
- Benefits: Be part of a dynamic team focused on excellence and innovation.
- Why this job: This role offers a chance to enhance customer relationships and drive process improvements.
- Qualifications: Experience in customer service and handling complex queries is essential.
- Other info: Opportunity to collaborate with sales and production teams for a holistic experience.
The predicted salary is between 36000 - 60000 £ per year.
Senior Customer Service Adviser, High Wycombe: A leading global innovator in the food and beverage sector seeks a Senior Customer Service Adviser to manage and enhance customer relationships. The role involves handling complex client requirements, ensuring seamless order processing, and delivering exceptional service. This is an opportunity to join a dynamic, forward-thinking team focused on excellence and innovation. Client Details Senior Customer Service Adviser, High Wycombe: The client is a globally recognised organisation specialising in creating innovative solutions for the food and beverage industry. Known for their commitment to quality and creativity, they blend science and artistry to deliver tailored solutions. Their products are trusted by top brands worldwide, reflecting decades of expertise and passion. Description Senior Customer Service Adviser, High Wycombe: Manage key customer accounts, ensuring exceptional service delivery. Dealing with esculated queries and complaints Dealing with complex clients and complex order processing Handle complex queries, ensuring prompt and accurate resolutions. Oversee the end-to-end order process, maintaining attention to detail. Collaborate with internal departments, including sales and production teams. Proactively identify and address potential service issues. Prepare and present regular customer service performance reports. Drive process improvements to enhance the customer experience. Train a…
Senior Customer Service Adviser employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Adviser
✨Tip Number 1
Familiarize yourself with the food and beverage industry. Understanding the specific challenges and trends in this sector will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Highlight your experience in managing complex customer relationships. Be ready to share specific examples of how you've successfully resolved escalated queries or improved service delivery in previous roles.
✨Tip Number 3
Showcase your ability to collaborate with different teams. This role requires working closely with sales and production, so be prepared to discuss how you've effectively partnered with other departments to enhance customer satisfaction.
✨Tip Number 4
Demonstrate your proactive approach to problem-solving. Think of instances where you've identified potential service issues before they escalated and how your actions led to improved customer experiences.
We think you need these skills to ace Senior Customer Service Adviser
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Customer Service Adviser position. Understand the key responsibilities and required skills, such as managing complex client requirements and ensuring exceptional service delivery.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly in handling escalated queries and complex order processing. Use specific examples that demonstrate your ability to manage key accounts and improve customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the food and beverage industry. Mention how your skills align with the company's commitment to quality and innovation, and express your enthusiasm for joining their dynamic team.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Senior Customer Service Adviser.
How to prepare for a job interview at Michael Page
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've managed complex client relationships in the past. Highlight your ability to handle escalated queries and complaints effectively, demonstrating your problem-solving skills.
✨Understand the Company’s Products
Research the company’s innovative solutions in the food and beverage sector. Familiarize yourself with their products and how they blend science and artistry, as this knowledge will help you connect with the interviewers and show your genuine interest.
✨Emphasize Attention to Detail
Since the role involves overseeing the end-to-end order process, be ready to discuss how you ensure accuracy and attention to detail in your work. Provide examples of how you've successfully managed complex order processing in previous roles.
✨Demonstrate Collaboration Skills
The position requires collaboration with internal departments. Prepare to share experiences where you've worked effectively with sales and production teams to enhance customer service and drive process improvements.
