At a Glance
- Tasks: Engage with residents to enhance services and gather feedback for improvements.
- Company: Dynamic social housing organisation based in central London.
- Benefits: Competitive salary, generous holiday, pension scheme, and community volunteering days.
- Other info: Supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Strong communication skills and experience in customer service or resident engagement.
The predicted salary is between 45000 - 50000 £ per year.
As a Resident Engagement and Service Improvement Officer in London, you'll work within the sector to strengthen relationships with residents and enhance the quality of services provided.
Your role will involve collaborating with various teams and residents to ensure their voices are heard and improvements are effectively implemented.
This organisation operates within the Social Housing sector, based in central London.
- Description
- Engage with residents to understand their needs and priorities.
- Develop and implement strategies to improve service delivery.
- Facilitate resident meetings and consultations to gather feedback.
- Collaborate with internal teams to address resident concerns effectively.
- Monitor and report on the progress of service improvement initiatives.
- Maintain accurate records of resident interactions and feedback.
- Support community events and activities to foster stronger relationships.
- Ensure compliance with relevant regulations and policies.
- Profile
- A successful Resident Engagement and Service Improvement Officer should have:
- A solid understanding of the property industry and resident engagement practices.
- Strong communication and interpersonal skills.
- Experience in managing and resolving customer or resident concerns.
- Ability to develop and implement service improvement plans.
- Proficiency in record-keeping and reporting.
- A proactive and organised approach to tasks.
- Knowledge of relevant regulations within the property sector.
- Job Offer
- Salary of £45,000 - £50,000, dependent on the level of experience.
- 27 days holiday plus bank holidays, with additional days for long service.
- 2 Giveback Days annually to volunteer in the local community.
- Access to the Local Government Pension Scheme.
- Opportunities for learning and development.
- A supportive and inclusive working environment.
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Resident Engagement and Service Improvement Officer employer: Michael Page
At Michael Page, we pride ourselves on being an excellent employer that champions community impact through our Social Value Lead role. Our supportive work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth while making a meaningful difference in the property industry. Located in a vibrant area, we offer competitive salaries and a commitment to employee well-being, ensuring that you thrive both personally and professionally.
