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- Tasks: Lead a team to deliver top-notch responsive repairs and ensure customer satisfaction.
- Company: A housing association dedicated to making a positive impact on communities.
- Benefits: Competitive salary, supportive work environment, and opportunities for career growth.
- Other info: Join a passionate team focused on high-quality housing services.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in repairs supervision and strong team management abilities.
The predicted salary is between 30000 - 40000 £ per year.
As a Responsive Repairs Supervisor, you will play a key role in ensuring our customers receive a reliable, efficient, and high quality responsive repairs service. You will lead a team of operatives and contractors, overseeing day to day responsive maintenance activities while maintaining excellent customer satisfaction.
Our client is driven by a simple purpose, to make a real difference to people's lives. They provide homes and services that enable individuals and communities to thrive. As part of their continued investment in high quality housing services, they are looking for 2 Responsive Repairs Supervisors to join their team in Burnley.
Description
- Supervise and support a team of repairs operatives and subcontractors
- Manage and coordinate responsive repairs to ensure timely completion
- Monitor performance against KPIs, service standards, and budgets
- Carry out quality inspections and ensure compliance with health and safety regulations
- Act as a point of escalation for complex repairs and customer concerns
- Work collaboratively with internal teams to continuously improve service delivery
- Ensure a strong customer-first approach in all aspects of the role
Profile
- Proven experience in a repairs or maintenance supervisory role, ideally within social housing
- Strong technical knowledge of responsive repairs process
- Proven team management skills
- Ability to manage workloads, prioritise tasks, and meet deadlines
Repairs Supervisor - Housing Association employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Supervisor - Housing Association
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Repairs Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of responsive repairs. Be ready to discuss how you've managed teams and improved service delivery in past roles. Show them you’re not just a supervisor, but a leader who puts customers first!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your commitment.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you. Don’t miss out!
We think you need these skills to ace Repairs Supervisor - Housing Association
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in repairs or maintenance supervisory roles. We want to see how your skills align with the job description, so don’t be shy about showcasing your technical knowledge and team management abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about making a difference in people’s lives through housing services. We love seeing candidates who share our values and commitment to customer satisfaction.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage workloads and meet deadlines. We’re looking for evidence of how you’ve successfully led teams and improved service delivery in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Michael Page
✨Know Your Stuff
Make sure you brush up on your technical knowledge of the responsive repairs process. Be ready to discuss specific examples from your past experience that demonstrate your understanding of maintenance and repairs, especially in a social housing context.
✨Showcase Your Leadership Skills
As a Repairs Supervisor, you'll be leading a team. Prepare to share examples of how you've successfully managed teams in the past. Highlight your ability to motivate others, resolve conflicts, and ensure high-quality service delivery.
✨Customer Satisfaction is Key
Since the role focuses on customer satisfaction, think of instances where you've gone above and beyond for customers. Be ready to explain how you handle complaints and ensure that customer concerns are addressed promptly and effectively.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to repairs and team management. Practice your responses to scenarios involving tight deadlines, complex repairs, or difficult customers to show your problem-solving skills and ability to stay calm under pressure.