At a Glance
- Tasks: Be the first point of contact for customers, ensuring a seamless experience.
- Company: Respected telecoms provider in Reading, specialising in tailored connectivity solutions.
- Benefits: Salary up to £32,000, 25 days holiday, pension scheme, and full training.
- Other info: Clear progression opportunities into Account Management or senior roles.
- Why this job: Join a supportive team and grow your career in customer service.
- Qualifications: Experience in customer service, strong communication skills, and a proactive mindset.
As a Customer Service Executive, you will be the first point of contact for customers, ensuring a seamless experience across enquiries, orders, and ongoing account support. This is a varied role blending customer service, coordination, and relationship management.
Key responsibilities include:
- Handling inbound customer enquiries via phone and email
- Managing and resolving queries relating to telecoms services, billing, and accounts
- Supporting customers through the onboarding and installation process
- Liaising with internal teams (technical, sales, operations) to resolve issues efficiently
- Maintaining accurate records on CRM systems
- Proactively following up with customers to ensure satisfaction and retention
- Identifying opportunities to upsell or introduce additional services where appropriate
Profile
We're looking for a confident and organised customer service professional who thrives in a fast-paced, office-based environment. You will ideally have:
- Previous experience in a Customer Service Executive, Advisor, or Account Support role
- Strong communication skills and the ability to build rapport quickly
- A proactive and solutions-focused approach to problem-solving
- Good attention to detail and organisational skills
- Experience working with CRM systems
- A team-focused mindset with a willingness to support colleagues
- Experience in telecoms, tech, or a B2B environment would be advantageous but not essential.
Job Offer
What's on Offer:
- Salary of £28,000 - £32,000 depending on experience
- Clear progression opportunities into Account Management or senior customer roles
- Supportive, team-oriented office environment
- Full product and systems training
- 25 days holiday + bank holidays
- Company pension scheme
- On-site parking
If you are ready to take the next step in your career as a Customer Service Executive, we encourage you to apply today.
Customer Service Executive in Reading employer: Michael Page
Join a highly respected telecoms provider in Reading, where you will be at the forefront of delivering exceptional customer service in a dynamic and supportive environment. With clear progression opportunities into Account Management and a strong emphasis on team collaboration, this role offers not just a job, but a pathway to meaningful career growth. Enjoy a competitive salary, generous holiday allowance, and comprehensive training as you contribute to a company known for its commitment to quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page!
How to prepare for a job interview at Michael Page
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
