At a Glance
- Tasks: Be the go-to person for B2B customer enquiries and support.
- Company: Respected telecoms provider known for tailored solutions and strong customer retention.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and full training.
- Other info: Clear career progression opportunities in a supportive office environment.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28000 - 32000 £ per year.
As a Customer Service Executive, you will be the first point of contact for B2B customers, ensuring a seamless experience across enquiries, orders, and ongoing account support. This is a varied role blending customer service, coordination, and relationship management.
Key responsibilities include:
- Handling inbound customer enquiries via phone and email
- Managing and resolving queries relating to telecoms services, billing, and accounts
- Supporting customers through the onboarding and installation process
- Liaising with internal teams (technical, sales, operations) to resolve issues efficiently
- Maintaining accurate records on CRM systems
- Proactively following up with customers to ensure satisfaction and retention
- Identifying opportunities to upsell or introduce additional services where appropriate
We're looking for a confident and organised customer service professional who thrives in a fast-paced, office-based environment. You will ideally have:
- Previous experience in a Customer Service Executive, Advisor, or Account Support role
- Strong communication skills and the ability to build rapport quickly
- A proactive and solutions-focused approach to problem-solving
- Good attention to detail and organisational skills
- Experience working with CRM systems
- A team-focused mindset with a willingness to support colleagues
- Experience in telecoms, tech, or a B2B environment would be advantageous.
What's on Offer:
- Salary of £28,000 - £32,000 depending on experience
- Clear progression opportunities into Account Management or senior customer roles
- Supportive, team-oriented office environment
- Full product and systems training
- 25 days holiday + bank holidays
- Company pension scheme
- On-site parking
If you are ready to take the next step in your career as a Customer Service Executive, we encourage you to apply today.
B2B Customer Service Executive in Reading employer: Michael Page
At Michael Page, we pride ourselves on being an excellent employer that champions community impact through our Social Value Lead role. Our supportive work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth while making a meaningful difference in the property industry. Located in a vibrant area, we offer competitive salaries and a commitment to employee well-being, ensuring that you thrive both personally and professionally.
